Job Description

At KFH we are looking for a Senior Prime Relationship Manager to join our Lettings Management team in Wimbledon.
Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services.

We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
What’s the role?

As a Senior Prime Relationship Manager, you’ll be responsible for managing a portfolio of high-value properties while delivering an exceptional customer experience. You’ll take ownership of client relationships, ensure legal and contractual obligations are met, and support the wider team in delivering a premium service.

Key tasks will involve:

• Managing high-value property portfolios with a strong client and tenant focus.
• Providing tailored recommendations and solutions to clients and tenants.
• Visiting properties regularly and liaising with contractors, clients, and tenants.
• Handling maintenance requests, safety inspections, and compliance documentation.
• Overseeing deposit returns, insurance claims, and refurbishment projects.
• Ensuring licensing, utility billing, and council tax obligations are met.
• Collaborating with colleagues and supporting the wider team.
• Producing client reports and maintaining accurate records.
• Escalating complex issues to your line manager when needed.

What can you bring to the role?

• A strong background in residential property management, ideally with experience in prime portfolios.
• Excellent communication skills – confident, clear, and professional.
• Experience managing third-party contractors and resolving issues efficiently.
• Great attention to detail and a proactive, solutions-focused mindset.
• ARLA qualification is essential.
• A collaborative approach and a passion for delivering outstanding service.
• The ability to stay organised and resilient under pressure.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.