This role provides technical support and expertise to the sales team and customers.
Ensures to be the main contact point for technical topics between customers and IDEMIA
Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
Promotes IDEMIA products and services to customers
Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
Implements projects
Collects functional requirement specifications for applicable products with the customer
Manages the product selection process and ensures the right product is selected to match customer’s requirement
Participates in the project delivery and technical implementation
Coordinates final validation for applicable products with customers
Mainains a close relationship with technical counterpart of custome
Engages constantly in product specification reviews to upsell and influence the next product evolution
Assists in quality complaints from customer on delivered products through first level local troubleshooting
Supports quality team in the resolution of problem and coordinates response or communication to the customer
Promotes and implements standards for custom and complex products for key customers
Leads complex troubleshooting and quality complaint resolution
Works independently with no supervision
IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:
• IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
• IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.
For more information, visit www.idemia.com and follow @IDEMIAGroup on X.
