Job Description

This position will join the Dynamics 365 team as a cross-domain engineer. The incumbent be a key technical contributor in Dynamics 365, Power Apps, and Office365 projects, focusing on backend development, leveraging PowerShell, database knowledge, and a willingness to learn/investigate new problems.

Roles and Responsibilities/ Essential Functions:

• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.
• Provide 6 hours/week of support for project and escalated incident management tickets for current customers with focus on customer satisfaction and quality.
• Work with business leaders outside of IT to develop solutions.
• Introduce innovation to profitably grow each client’s business.
• Cultivate effective communication with others throughout all levels of the organization.
• Communicate key messages at both Executive and technical leadership levels.
• Be a thought leader on the team in designing, coding, unit testing software.
• Lead development activities using cutting edge technologies to match the fit for our customer from a time, budget, and technical needs.
• Estimate development effort required to deliver small and large projects.
• Mentor other developers in developing scalable, secure, responsive applications.
• Follow Agile development practices for delivering software components.
• Design reusable services and components to build composite applications.
• Provide leadership role in designing applications for our customers.
• Lead pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
• Dedicate time to researching, evaluating, and integrating new technologies related to Microsoft applications (SharePoint, Power Apps, Dynamics365 for Sales, and the broader suite of Microsoft productivity applications).
• Delight clients by delivering Microsoft-based solutions that simplify their business processes.
• Publish internal and external blog articles.
• Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
• Share, build, and follow team quality processes in projects and support activities.
• Fulfill a leadership role in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
• Embrace new challenges in similar or parallel workstreams as needed.

Requirements

Competencies:

• Adaptability - Ability to work under pressure and deliver projects under tight timeframes.
• Coaching and Development - Ability to mentor other team members; seek out and embrace feedback from customers, peers, and leadership.
• Communication – Openly and honestly communicate the good, the bad, and the ugly with customers, peers, and leadership both verbally and in written form.
• Customer Oriented – Build lasting relationships based on mutual respect and passion for delivering the best possible outcome for all parties involved.
• Detail Oriented – Produce high quality work deliverables leveraging HBS methods/standards as well as industry best practices.
• Self-Motivated – Ability to prioritize work each day based on all client needs; quickly learn new technologies to deliver solutions.
• Tenacious Continuous Improvement - A passion for designing/building new, user-friendly, and creative ways to use Microsoft technologies to solve real-world business problems.
• Time Management - Strong time management skills; gracefully transition between multiple clients in a single day.

Required Experience:

• 10+ years’ experience assigning security roles, building customizations and configuration in D365 for Sales
• 10+ years’ experience working in Microsoft CRM on prem environments, minimally Microsoft CRM 2015
• 5+ years’ experience defining complex workflow requirements to be built in Power Automate
• 5+ years’ experience building complex Canvas-based Power Apps and supporting Power Automate Flows

Preferred Experience:

• 10+ years’ experience delivering up to Tier II support
• 10+ years’ experience leading the technical aspect of D365 implementation projects
• 10+ years’ experience leading technical Microsoft CRM/D365 upgrade projects
• 10+ years’ experience integrating third party tools into D365
• 10+ years of HTML, JavaScript, CSS experience
• 5+ years of consulting in a professional services organization
• 5+ years of PowerShell script development

Required Skills, Education and/ or Certifications:

• Bachelor’s degree in business or I.T. related discipline
• Active certifications in Microsoft Dynamics 365 / CRM
• Implementation of third-party plug-ins such as: Inogic tools, Scribe, SmartConnect, CRM Workflow, Microsoft Flow, or KingswaySoft

Preferred Skills, Education and/ or Certifications:

• Customization, configuration, and/or administration of Microsoft Dynamics CRM (2013, 2015, and/or Online)

Equal Opportunity Employer - Including Disabled and Veterans

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