The role
As a Senior Post Market Surveillance Specialist, you will play a key role in building and driving a data-driven post-market intelligence capability across Sonova.
You will work at the intersection of data, quality, and product performance, turning complex real-world data into actionable insights. Your work will directly contribute to improving product quality, ensuring patient safety, and enabling proactive decision-making across the organization.
In return, you will join a highly collaborative environment where you can take ownership, influence cross-functional stakeholders, and make a tangible impact on products used by millions of people worldwide.
More about the role
• Define and implement the post-market surveillance framework, including processes and methodologies
• Establish and drive early signal detection across post-market data sources
• Analyze trends across cases, repairs, returns and service data
• Own and manage the centralized incident tracking and coordination process
• Translate complex data into clear, actionable insights for stakeholders
• Provide regular reporting on product performance, risks and trends to leadership
• Collaborate cross-functionally with R&D, Quality, Operations and Commercial teams
More about you
• Degree in Data Analytics, Engineering, Mathematics, Life Sciences or similar
• Experience in data analysis, trending or signal detection in a regulated environment
• Strong analytical mindset with the ability to interpret complex datasets
• Experience in quality, post-market surveillance or similar environments is a plus
• Strong stakeholder management and communication skills
• Ability to work independently, take ownership and drive topics forward
• Fluent English skills
More about what we offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.
We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
