Restaurant365

Senior POS Configurations Support Specialist

Restaurant365  •  Austin, TX / Akron, OH / Irvine, CA (Remote)  •  10 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system changes for the Radar product. In this role, you will be responsible for overseeing the entire POS Change process from start to finish, including the installation and troubleshooting of newly added POS systems. You will collaborate closely with the Development team when integrations require technical involvement and engage in discussions with enterprise customers who are implementing POS system changes across multiple locations. Additionally, you will conduct recurring calls to review and document any POS changes that are not performing as expected, ensuring that issues are identified and resolved promptly.

How you'll add value:

  • Configure and initialize new Integrations for Radar Customers

  • Troubleshoot Integration discrepancies and provide comprehensive solutions

  • Handle tickets for assigned Enterprise Radar customers

  • Document Software defects and report them to the Development team

  • Updating relevant documentation for assigned POS Integrations

  • Manage and troubleshoot customer exports from Radar

  • Cross train and assist with R365 POS Integrations as requested

  • Prioritize personal ticket queue

  • Manage schedule and time according to highest priorities
    Mentor new team members at the request of Support Management

  • Other Duties as assigned

What you'll need to be successful in this role:

  • Bachelor's degree in related field is preferred

  • Demonstrated history of being a high performing Support Agent

  • Expert Knowledge within Radar POS Integrations

  • Customer service skills

  • Strong written and oral communication

  • Detail-oriented

  • Time management and task prioritization skills

  • Strong ability to problem-solve

  • Demonstrated strong leadership capabilities

  • Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications

R365 Team Member Benefits & Perks

  • Competitive compensation package
  • Comprehensive medical benefits
  • R365 pays 100% of the premium for medical, dental, and vision insurance for employees
  • 401k + matching
  • Team member stock options
  • Flexible PTO + Company holidays
  • Wellness initiatives
    • This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
Restaurant365

About Restaurant365

Restaurant365 is the leading back-of-house accounting, inventory, workforce management, and payroll solution developed specifically for the restaurant industry. R365’s all-in-one restaurant management platform simplifies day-to-day management for leaders at all levels, empowering them to control food costs, optimize labor, and improve guest experiences. Restaurant365’s cloud-based architecture and robust integrations allow it to connect to hundreds of POS providers, vendors, and banks, providing accurate, timely reporting that offers a complete view of the business and where managers can take meaningful action.

We are a remote friendly company headquartered in Irvine, California with an office in Austin, Texas. Our people-first culture is committed to diversity, belonging, and equal opportunities for all. With a robust benefits offering, including lucrative wellness options, it’s important that members of the R365 community are feeling good, doing great work, and living their best lives.

We have the honor of being named a Top Workplace by several publications, including the Orange County Register and the Austin American-Statesman, for four consecutive years. With a record 55 G2 badges awarded in 2024, R365 is looking forward to helping our customers reach new heights as we continue growing and adding value to their businesses.

Trusted by over 40,000 restaurants nationwide, our team has been working to shape the future of the hospitality industry and help restaurants thrive since we launched in 2011. Restaurant365 is backed by Bessemer Venture Partners, ICONIQ, KKR, L Catterton, and Serent Capital.

For more information, please visit restaurant365.com or email sales@restaurant365.com.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Irvine, California
Year Founded
Unknown
Website
restaurant365.com
Social Media