Job Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
• Ability to work non-standard, on-call rotation weekend and holiday hours.

Preferred qualifications:

• Master's degree.
• Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.
• Experience with spreadsheets, databases SQL and data analysis.
• Ability to influence cross-functionally at various levels.
• Excellent communication and presentation skills (written and verbal).

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

The Rapid Response team oversees and manages escalations across all YouTube product areas. As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we address escalations holistically. You will provide management of escalations, creating a pathway to resolution, and communicating with key stakeholders as well as our executive team. You will develop preventative solutions to address future escalations, and help assess risk to the YouTube platform. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. In this role, you will need to be available for on call work at weekends and holiday hours on a rotational basis.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
• Own and manage policy escalations, driving consensus across all stakeholders.
• Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortem and implementations of preventative solutions, including working with Engineering on tools.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
• Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.