Job Description

Job Req Number: 118729
Time Type: Full Time

About the Position:

Acts as the regional single point of contact for P&O administrative processes and services. Provides governance, harmonization, performance insight, and transformation leadership across countries/clusters in the region, ensuring delivery teams meet agreed SLAs and comply with global standards.

Roles & Responsibilities:

Process Governance & Harmonization

• Own and maintain the regional catalogue of “hire-to-retire” processes; audit adherence in each country/cluster
• Review/approve localization requests within guardrails before submission to Global

Performance Management & Analytics

• Consolidate SLA/KPI data from all countries
• Identify performance outliers; coordinate root-cause analysis and track remediation
• Benchmark regional cost-to-serve and continuous improvement contributions

Transformation & Continuous Improvement

• Lead region-wide CI initiatives and facilitate best-practice sharing among Country Leads.

Compliance & Risk Oversight

• Monitor compliance with labor law, GDPR and audit controls; maintain a regional risk register and mitigation plan; escalate systemic risks

Capability Building & Coaching

• Onboard and coach Country/Cluster Leads and Specialists; curate a regional process documentation library; run “process owner” community calls

Stakeholder Management

• Primary interface to the Global P&O Services & Processes team for regional topics
• Partner with IT, Finance SSC and Business Divisions on cross-border process issues; support M&A integrations and organizational changes

The candidate is expected to satisfy the following criteria:

• Process governance & compliance: enforces adoption of the global blueprint; resolves localization pragmatically
• Performance coaching & KPI management: tells a clear story with data; mentors country teams to close gaps
• Change & stakeholder navigation: builds consensus across Global, Country HR, IT, Finance, and Works Councils
• Continuous-improvement facilitation: runs kaizen/best-practice forums; tracks savings and quality uplift
• Cross-border P&O operations know-how: onboarding, data admin, payroll inputs, exit processes and regulatory nuances
• Traits: diplomatic enforcer; service-mindset coach; culturally astute
• Cognitive abilities: pattern spotting, sound judgment in ambiguity, learning agility
• Motivators: enjoys turning lagging countries “green”; celebrates local wins while advancing global goals
• KF core competencies: Ensures Accountability, Collaborates, Balances Stakeholders, Plans & Aligns
• Derailers to watch: over-identifying with a single country; acting as a “scorekeeper” without coaching; over-escalating to Global

Specific experience in the following areas:

• Bachelor’s in HRM, Business, Industrial Relations or comparable field
• Lean/Six Sigma Green Belt (or willingness to certify); Prosci/Change Management beneficial
• 7–10 years in HR operations/shared services, incl. ≥3 years leading multi-country HR teams or projects
• Proven record improving SLA/accuracy KPIs across multiple countries; hands-on in HRIS/process-harmonization rollouts

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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