Job Description

We are looking for a Senior Platforms Engineer (Salesforce & Genesys mandatory skills) for one of our big clients.

Details:

• you can find bellow
• Seniority level: Senior
• Start date: ASAP
• Engagement duration: 6-9 months with possibility for prolongation
• B2B contarct

• Location: Ukraine; Western Europe
• Must have skills: Genesys, Salesforce

Responsibilities

• Lead the technical design and delivery of end-to-end integrations between Salesforce and Genesys Cloud CX, owning architecture decisions and ensuring scalability, security, and performance
• Define and govern integration standards, patterns, and best practices across the CX Practice
• Drive the configuration and optimization of CX Cloud embedded softphone, real-time data sync, and unified agent workspace within Salesforce Lightning
• Architect and review Genesys Cloud Architect flows for inbound, outbound, chat, SMS, and digital messaging channels, and guide junior engineers through their implementation
• Lead the implementation of AI-driven external routing and predictive routing, leveraging Salesforce Einstein AI and Genesys Agent Copilot to deliver measurable improvements in agent efficiency and customer experience
• Own the enablement of native digital channels (web messaging, SMS, WhatsApp) within Salesforce Omni-Channel via Genesys, and oversee outbound campaign delivery from Salesforce Sales Cloud
• Provide technical leadership in client discovery workshops, solution design sessions, and executive-level presentations
• Conduct code reviews, set quality standards, and mentor mid-level and junior engineers within the team
• Ensure compliance (PCI, HIPAA, GDPR) is designed in from the start across all integration touchpoints

Requirements

• 5+ years of Salesforce development experience (Apex, Lightning Web Components, Flow Builder, REST/SOAP APIs, SOQL), with a strong portfolio of complex production integrations
• 3+ years of Genesys Cloud CX implementation or integration experience (Architect flows, Platform API, Conversations API, Routing API, OAuth, webhook/notification patterns)
• Demonstrated technical leadership on CX Cloud from Genesys and Salesforce projects, including architecture ownership and stakeholder management
• Deep expertise in Salesforce integration patterns: Platform Events, Change Data Capture, External Services, Named Credentials, and Connected Apps
• Strong command of Salesforce Einstein AI for Service Cloud and Genesys Agent Copilot, with experience delivering measurable AI-driven outcomes in contact center environments
• Salesforce Certified Platform Developer II or higher; additional certifications (Application Architect, System Architect) are a strong advantage
• Genesys Cloud CX Certified Professional or Developer certification is a plus
• Proven ability to mentor engineers, lead technical discussions, and translate complex requirements into clear, actionable solution designs
• Excellent English communication skills (C1), with experience presenting to both technical teams and C-level stakeholders

Recruitment Process:

• CV Screening: Applications are reviewed within 24 hours.
• Pre-Screening: A short Q&A session (AI or with a recruiter) to assess your experience.
• Shortlisting: Selected candidates are presented to the client's hiring manager.
• Interview: Tech discussion with the project team.
• Interview: Tech discussion with the end customer
• Offer & Onboarding: Successful candidates receive an offer and start the onboarding process.

Note: You can choose to complete the pre-screening via an automated session (recommended for faster feedback) or with a recruiter.

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