Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality. 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments. Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs. Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows. Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations. Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues. Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes. Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities. Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision. Willingness to provide hands-on production support, including rotational on-call support when required. Data cloud development exp and Apex exp is required This is a support role, so basic development exp is required
Maarut Inc is a Canadian company helping organizations fulfill staffing solutions based on current, future and ongoing needs of market.
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Finding IT talent is a significant challenge in today’s business landscape. Maarut Inc has the unique methodology for identifying, acquiring and retaining top IT resources across various areas of expertise. We help companies hire better candidate, and make meaningful relationships between the job seeker and the employers.
Engaging the right people with the right skills and experience can make or break your company. As an employment agency representing many talented skilled professionals who can pinch in immediate on projects, fill team gaps and support growth, we quickly deliver the exact talent you require for your needs.
Our goal is to craft flexible, targeted solutions as per your staffing needs by matching the right people, to the right job, at the right time.
Our recruiters are savvy insiders, having worked in the industries for which they recruit. They’ve walked in your shoes, so they understand the exciting, satisfying and challenging aspects of each job. They understand what makes IT placement unique, team dynamics and how each company and candidate are special.
Our recruitment team is specialized in identifying the top technical consultants with skill sets such as:
Application Development
Big Data
Business Intelligence/Reporting
Business Systems Analysis
Data Warehousing
Database
Devops Engineers
ERP/SCM/CRM
Guidewire consultants
Incident management Professionals
Infrastructure
Mainframe
Project Management
Quality Assurance
Salesforce consultants
Web Development/Design
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