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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
The Senior Platform Engineeris responsible forcontinuouslyoperating, managing,improvingand supporting Ingram Micro marketplace andXvantageplatforms. The rolemaintainshighly available, scalable,reliableand secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platformchangesand rapid resolution of production issues.
This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impactanalysisand cross-functional coordination with Product, Engineering, Operations and Support teams.
Key Responsibilities
Operate andmonitorplatform components, configurations, permissions, product/cataloguesettingsand operational workflows to ensure platform stability and business readiness.
Support product deployments and platform updates by preparing environments,validatingimplemented changes, documenting deploymentstepsand confirming production readiness.
Investigate and resolve complex platform issues reported by internal stakeholders, customers,vendorsor support teams, including API, data, configuration, catalogue,billingand integration-related incidents.
Develop,executeandmaintainautomation tools, scripts and operational checks that reduce manual effort, improveaccuracyand increase repeatability across environments.
Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features,modulesand operational capabilities.
Improve monitoring, alerts,dashboardsand health checks across systems, including reliability, availability, performance, dataqualityand customer-impact signals.
Create andmaintaindeployment, configuration, troubleshooting,processand support documentation, including runbooks and operational playbooks.
Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.
Supporthypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.
Required Experience & Skills
AreaRequirement
Experience: 5+ years in platform operations, technical support, SaaS operations, cloud operations, marketplaceoperationsor equivalent technical environment.
Technical Core
Python or scripting experience; REST APIs; SQL; PostgreSQL,Oracleor similar database exposure; production troubleshooting.
Platform / Cloud
Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP or comparable infrastructure preferred.
Operations
Incident handling, monitoring, deployment validation, runbooks, SOPs, configurationmanagementand support readiness.
Communication
Clear written and verbal English; ability to explain technical issues to support, engineering,productand business stakeholders.
Success Metrics
Improved platform stability,reduced recurringincidentsand stronger operational readiness for releases and launches.
Reduced manual effort through automation,scriptingand repeatable operational controls.
Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.
Higher quality of runbooks, deployment documentation, monitoringcoverageand support readiness materials.
Better collaboration with Product and Engineering on operational defects, featuregapsand platform improvements.
Other Information:
Work Schedule: EMEA Shift
Work Setup: Hybrid (10x a month RTO)
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
