Job Description

Senior Platform and Compute Engineer - 12 Month Contract

Role Responsibilities

1. Maintain service availability for customers by:

   • Performing routine maintenance

   • Conducting failover testing

   • Implementing best practices

   • Proactively monitoring alerts and status changes

2. Perform project-related duties for new and changing infrastructure deployments as required.

3. Regularly update customers on the progress of incidents, problems, and changes via telephone and email.

4. Regularly update The Company's ticketing systems (Service Now / Autotask) with quality notes on incidents, problems, and change requests.

5. Complete customer Change Requests, including:

   • Impact and risk analysis

   • Implementation (including out-of-hours where required)

6. Provide technical consultancy across the business to support the integrity and performance of Platform and Compute initiatives.

7. Provide senior-level technical assistance when Tier 1 efforts have not resolved incidents.

8. Identify and implement practical technical solutions without compromising commercial viability.

9. Stay current and certified in relevant technologies.

10. Capture recurring faults and perform root cause analysis.

11. Proactively identify and act on fault trends.

12. Act as Lead Engineer for key customers of The Company for support, service transition, and project work.

13. Participate in the on-call rota to ensure 24/7 support availability and respond to out-of-hours calls within SLA timeframes.

14. Attend the Change Advisory Board for customer change requests.

15. Represent Platform and Compute Support in meetings and internal working groups.

16. Attend customer meetings to provide technical consultancy (primarily via video conferencing, occasionally onsite).

17. Visit customer sites for project or support-related activities.

18. Conduct technical audits for key customers as part of the Service Improvement Process or where issues are identified.

19. Collaborate with the solutions team to develop new services and proposals.

20. Keep all customer documentation up to date.

21. Provide input for customer-facing Technical Incident Reports.

22. Identify and help close gaps in technical documentation, skills, and knowledge.

23. Create and maintain accurate technical documentation for customers.

Person Requirements

Qualifications

Graduate or qualified by experience, with preferred certifications including:

• Microsoft Azure AZ-104 Microsoft Azure Administrator Associate

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

• VMware VCP VCP-DCV 6.x, 7.x, 8.x

• Huawei Storage HCIA, HCIP

• Hitachi Storage

• Dell EMC

• Dell Server certifications (advantageous)

• HPE Server certifications (advantageous)

• NetApp (NCTA, NCDA, NAHSE, NCSE, NCIE SAN) advantageous

• ITIL Foundation

Experience

Essential (3-4 Years):

• VMware vSphere 6.x7.x

• Microsoft Hyper-V

• Enterprise storage: Dell, HPE, IBM, EMC, Huawei, Hitachi

• SAN Fabric Switches: Brocade, Cisco

• Server hardware support: Dell, HP, IBM

• Azure IaaS cloud administration and support

• Administering/troubleshooting Windows Server and associated roles (DNS, Active Directory, AD Connect, etc.)

• O365/M365 deployment, migration, and administration

• Backup and disaster recovery technologies (e.g., Veeam, Azure Site Recovery)