Are you a confident leader who can motivate teams to deliver exceptional customer service? Do you enjoy using data and insight to improve performance and drive efficiency? Do you thrive in a fast-paced environment, balancing priorities while maintaining high standards?
As a Senior Planner here at Bromford Flagship Livewest, you’ll lead and empower a planning team to deliver a high-quality, efficient repairs service that puts customers first.
You’ll play a key role in ensuring operations run smoothly, supporting service delivery, and driving continuous improvement. This is a great opportunity to step into a leadership role where you can shape performance, culture, and outcomes.
Location: Dereham - travel to other offices may be required.
Hours: Full Time - 37 hpw - Monday to Friday - Agile working
Contract: Permanent
Leading the day-to-day operations of the planning team, ensuring targets and service standards are met
Coaching, developing and motivating team members to achieve high performance
Monitoring and analysing performance data, identifying trends and opportunities for improvement
Driving continuous improvement initiatives to enhance efficiency and customer experience
Ensuring data is accurately recorded and quality checked across all systems
Supporting compliance with Awaab’s Law and other regulatory requirements
Acting as a key support and escalation point for operational challenges
Assisting with complex scheduling, coordination, and service reviews
Experience leading or coaching a team in a fast-paced environment
Strong communication skills with the ability to influence and motivate others
Experience using data to drive performance and decision-making
Ability to manage multiple priorities under pressure
Good IT skills, including Microsoft Office and operational systems
GCSEs (or equivalent) in Maths and English and customer service experience
Experience in repairs planning or housing sector
For full information on the role and its responsibilities, you can view the Senior Planner - The Part I Play document here.
Experience developing and leading a high-performing team
Opportunity to strengthen your leadership, coaching and problem-solving skills
Exposure to the wider housing sector and cross-team collaboration
A role where you can influence service delivery and customer outcomes
Competitive salary
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support
For full benefit details - click here.
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Closing Date: 12th July 2026 (Midnight)
First Interview Date: 16th July - King Street office
About Us
Flagship is part of Bromford Flagship Livewest We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.
We’re Flagship. We build homes, let, improve and maintain them for people in need. We don’t simply want to make a difference to our customers and their communities – we want to solve the housing crisis too.
