Job Description

Team Introduction

The Physical Security System and Technology Team, falls under the physical security department of the Corporate Services. Its core responsibility is to leverage technological means to guard against security risks within the workplace. In addition, the team undertakes the daily operation, maintenance, and upgrade of global physical security and prevention systems (such as Lenel, Hikvision, Avigilon, etc.), and is also responsible for the management and maintenance of physical security-related data.

Responsibilities:

- Provide technical support to users, document system issues reported, analyse & identify root-cause, recommend solutions, fix issues, provide status updates to users, and provide periodical incident reports & updates to management.

- Experienced with SQL database open connectivity development. Able to provide guidance to the internal R&D team members on the integration between internal developed applications and security systems.

- Coordinate with security system vendors to ensure outstanding issues raised by internal R&D teams are being addressed by vendors in a timely manner. Document issues and provide status updates to management on a periodical basis.

- Act as the primary point of contact to the security system vendor. Attend a periodical meeting with the security system vendor as required.

- Perform periodical system health checks to ensure safe, stable and efficient operation of the security system on a global basis.

- Perform application & system upgrade based on recommendation by the vendor to ensure the version in used meets standard operation. Enhances existing software capabilities, and develops direct system testing and validation procedures.