RMA Group Company Limited

Senior Phone Collection Officer

RMA Group Company Limited  •  Phnom Penh, KH (Onsite)  •  9 days ago
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Job Description

  • Ensuring effective company recovery operations contribute to both short-term and long-term strategies.
  • Possessing a deep understanding of asset financing business and its nature.
  • Implementing strategies to improve the collection team's performance and achieve key performance indicators (KPIs).
  • Working closely with company lawyers to handle clients, issue letters, negotiate special agreements, and oversee relevant tasks.
  • Undertaking other tasks relevant to the recovery function and disciplines.
  • Lead team to contact customers via phone to collect overdue payments in a professional and respectful manner.
  • Negotiate payment plans or settlements while ensuring adherence to company policies.
  • Handle escalated cases and work with clients to resolve complex payment issues.
  • Provide guidance and training to junior collection officers.
  • Monitor team performance and provide feedback to improve efficiency and success rates.
  • Ensure team adherence to collection scripts, procedures, and regulations.
  • Maintain a professional and empathetic approach when dealing with customers.
  • Address customer concerns and disputes effectively to reach a resolution.
  • Ensure accurate documentation of all interactions and agreements in the system.
  • Ensure all collection activities comply with legal and regulatory requirements.
  • Prepare and analyze reports on collection status, trends, and performance.
  • Collaborate with other departments to address issues impacting collection efforts.
  • Identify and recommend improvements to collection processes and tools.
  • Keep updated with best practices in debt recovery and implement strategies to improve collection rates.

Job Requirement:

  • Travelling to all provinces of Cambodia
  • Travelling to abroad for further meeting, training and introduction with BSP and RMA Group
  • At least bachelor degree of law, business, management, marketing, banking and finance or communication.
  • Master degree is preferable.
  • Can work under pressure, negotiate skill in any status (after take legal action also)
RMA Group Company Limited

About RMA Group Company Limited

As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.

For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.

Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.

At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Bangkok, TH
Year Founded
Unknown
Website
rmagroup.com
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