Job Description

As a Senior Personal Banking Advisor, you will play a crucial role in our Corporate & Investment Banking Group. Your primary responsibility will be to provide exceptional customer service to our corporate clients, ensuring their banking needs are met with efficiency and a personalized touch. You will be the face of MashreqBank, representing our brand and values to our valued customers.

• Handle inbound and outbound calls, providing accurate and timely assistance to customers.
• Build strong relationships with clients, understanding their unique banking requirements.
• Offer personalized banking solutions, ensuring a tailored approach to each client's needs.
• Process and manage customer transactions, maintaining a high level of accuracy and security.
• Stay updated with the latest banking products and services to provide relevant recommendations.
• Collaborate with the corporate banking team to develop and implement effective customer engagement strategies.
• Resolve customer inquiries and complaints promptly, ensuring a high level of satisfaction.
• Provide regular feedback and insights to the management team, contributing to the improvement of banking services.
• Ensure compliance with banking regulations and maintain a high standard of ethical conduct.

• Bilingual proficiency in Arabic and English is a must, with excellent communication skills.
• A minimum of 5 years of experience in a customer-facing role, preferably in the banking industry.
• Strong knowledge of personal and corporate banking products and services.
• Excellent problem-solving and analytical skills, with the ability to make sound decisions.
• Proven track record of delivering exceptional customer service and building client relationships.
• Proficiency in using banking software and systems for efficient transaction processing.
• Ability to work independently and manage a high volume of customer interactions.
• Strong interpersonal skills and a customer-centric approach to work.
• A degree in Business, Finance, or a related field is preferred.
• Willingness to undergo training and stay updated with industry trends.