Job Description

Senior Performance Officer

Fixed Term Contract

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Do you have experience of service contract management?

Are you able to interpret data in order to support decision making?

We are looking for a talented and analytical Senior Performance Officer to join our Highways and Infrastructure team.

In this key role, you will support the management of highway maintenance and management contracts by analysing performance data, monitoring contract compliance, and providing high-quality management information to support service improvement and effective decision-making.

Working closely with the Principal Performance Officer, you will:

• monitor and analyse service provider performance against contractual requirements
• produce performance reports and management information to support contract management and payment processes
• identify trends, risks, and opportunities for service improvement
• support audits, data verification, and compliance activities
• work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery

About You

You will hold a relevant professional qualification or an equivalent level of expertise and experience in analysing data as well as:

• extensive knowledge of highway maintenance and management services which includes the council’s statutory highway obligations
• a good understanding of service contract management, ideally within highways maintenance and management
• experience of performance reporting, analysis, and compliance monitoring
• the ability to interpret financial, statistical, and technical information to support decision-making
• strong communication and relationship-building skills
• advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes

This is an excellent opportunity to contribute to the delivery of vital highway services while developing your career in a dynamic and supportive environment.

What we offer in return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to 800+ brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

and Person Specification

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk 

A Disclosure and Barring Service (DBS) check will be undertaken.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Proof of Right to work in the UK will be required for all applicants in accordance with  UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.