Job Description

Senior Performance Officer

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Fixed Term Contract for 12 months

Are you confident using data to influence decisions and improve service performance?

Do you have extensive experience in analysing and transforming data to create advanced performance reports, visualisations and dashboards?

We are looking for a talented and analytical Senior Performance Officer, with a focus on data analysis, to join our Highways and Infrastructure team.

In this key role, you will support the management of highway maintenance and management contracts by analysing performance data and metrics, monitoring contract compliance, and providing high-quality management information to support evidence-based service improvement and effective decision-making.

Working closely with the Principal Project Officer, you will:

• produce accurate and detailed performance reports, visualisations and actionable insights to support contract management and decision making
• use data to identify trends, risks and opportunities for service improvement
• translate complex datasets from a range of sources into clear, actionable insight for both technical and non-technical audiences
• support contract management through data-driven monitoring of service provider performance and key performance indicators (KPIs) against contractual requirements
• work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery

About You

You will hold a relevant professional qualification or an equivalent level of expertise and experience in analysing data and performance management as well as:

• advanced IT skills, particularly in Excel, SQL, Power Bi and automation of reporting, with the ability to analyse data and improve processes
• experience of data processing to extract, transform and load data
• experience of performance reporting, analysis, and compliance monitoring
• the ability to interrogate and interpret complex financial, statistical, and technical data sets accurately and consistently
• knowledge of highway maintenance and management services which includes the council’s statutory highway obligations
• a good understanding of service contract management and KPIs, ideally within highways maintenance and management
• strong communication, presentation and relationship-building skills
• strong attention to detail, problem-solving ability, and a continuous improvement mindset

This is an excellent opportunity to contribute to the delivery of vital highway services while developing your career in a dynamic and supportive environment.

What we offer in return…

• Membership of West Midlands Pension Fund – with generous employer contributions
• Enhanced Holiday Entitlement – 30 days, increasing with length of service
• My Rewards Scheme – access to 800+ brands providing discounts and savings
• Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

and Person Specification

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.