Job Description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Senior Specialist, People Operations Location: London, UK (Hybrid – candidates must be located within easy commuting distance of our London office)

The Senior Specialist, People Operations is responsible for the accurate, timely, and compliant execution of employee lifecycle processes across our global organization, with primary operational ownership across the EMEA region (including Spain, the UK, Lithuania, Romania, and Israel).

This role serves as an operational anchor for data integrity and process consistency across Workday and related People systems. Operating with a high degree of autonomy, the Senior Specialist manages complex cases, maintains high operational standards, and actively contributes to continuous process improvement. As a true global team player, you will bring an AI-forward mindset to your daily work—proactively seeking out smart technologies and automated solutions to drive efficiency, elevate service delivery, and help our People Operations function scale.

Key Responsibilities

• Employee Lifecycle Execution: Execute end-to-end employee lifecycle transactions (hires, changes, terminations) with high accuracy and timely documentation in Workday. Maintain process standardization across EMEA while independently managing complex and non-standard cases. Partner with the Global Mobility team on mobility transactions and coordination.
• Employee Data & Downstream Accuracy: Own the integrity of employee data in Workday as the system of record. Ensure data impacting payroll, compensation, reporting, and benefits is complete and accurate to prevent downstream impacts. Collaborate with Payroll and Finance to resolve data discrepancies promptly.
• Benefits & Policy Administration: Support regional benefits programs alongside the Global Benefits COE and external vendors. Maintain working knowledge of labor laws and regulatory requirements across EMEA jurisdictions to ensure policy compliance.
• Quality & Audit Support: Perform quality assurance checks on transactions and documentation to ensure adherence to defined standards. Support regional and global audit processes (including SOX) through meticulous record-keeping and proactive data governance.
• Process Improvement & AI Adoption: Analyze recurring operational bottlenecks and implement scalable workflow enhancements. Proactively leverage modern tools, Workday functionality, and AI-enabled solutions in your day-to-day work to reduce manual effort and optimize efficiency.
• Cross-Functional & Global Partnership: Serve as a key point of contact for employee lifecycle inquiries. Contribute to global People Operations initiatives that improve scalability and service consistency across all regions.

Qualifications

• 5–7 years of experience in People Operations or HR Operations, featuring advanced hands-on experience with Workday transactions, data governance, and reporting.
• Demonstrated experience navigating employee lifecycle processes in audit-conscious operational environments (exposure to SOX controls preferred).
• Regional Compliance Knowledge: Working knowledge of labor laws and compliance requirements in two to three priority EMEA markets—specifically the UK, Spain, or Romania (exposure to Lithuania or Israel is a plus).
• AI-Forward Mindset: An active curiosity and hands-on approach to modern technology; a track record of proactively adopting AI tools, automation, or modern software solutions to improve your own daily workflows and operational efficiency.
• Fluency in English (both written and verbal).

Capabilities

• Exceptional precision, strong attention to detail, and a quality-first mindset.
• Ability to balance execution in high-volume environments with sound judgment on when to resolve, escalate, or route complex operational cases
• Clear, concise communication style and strong cross-functional collaboration skills.

Additional Information

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid