Job Description

What We Do

We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.

Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.

Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

About the Role

As Senior People Partner at Roo, you will be a strategic partner to business leaders, driving organizational effectiveness through talent strategy, performance optimization, and leadership development. In this senior-level role, you'll own the employee relations function while leading enterprise-wide performance management initiatives. You'll work closely with executive leadership to understand business objectives and translate them into people-focused initiatives that enhance team performance and engagement.

People Partner Key Responsibilities

Functional Partnership

• Partner with business leaders to develop and execute people strategies aligned with business objectives
• Provide strategic counsel to executives on organizational effectiveness and people-related decisions
• Lead talent review processes and succession planning initiatives across the organization
• Drive workforce planning initiatives and organizational design discussions
• Serve as a trusted advisor to senior leadership on complex people matters

Performance & Development

• Own and lead the design, implementation, and continuous improvement of performance management frameworks that drive high performance across the organization
• Develop and roll out leadership development programs and manager effectiveness initiatives
• Lead calibration sessions and performance review cycles, ensuring consistency and fairness
• Create and implement career pathing frameworks and growth opportunities within functions and org units
• Design and facilitate performance coaching programs for managers and leaders
• Analyze performance data and trends to identify opportunities for improvement and intervention

Employee Relations & Engagement

• Own the employee relations function, serving as the primary point of escalation for complex and sensitive ER issues
• Investigate and resolve workplace concerns, complaints, and conflicts with sound judgment and discretion
• Develop and implement ER policies, procedures, and best practices to ensure compliance and fairness
• Partner with legal counsel on employment-related matters as needed
• Lead engagement initiatives and action planning within business units
• Drive DEI initiatives and foster an inclusive workplace culture

Qualifications

• 8+ years of progressive HR experience, with at least 4 years in a senior HRBP or strategic partner role that includes people management
• Proven experience owning and managing employee relations programs and complex ER cases
• Demonstrated expertise in designing and implementing performance management systems and frameworks
• Strong business acumen and ability to link people strategies to business outcomes
• Extensive experience partnering with senior leadership and executives on organizational development initiatives
• Track record of successful change management and transformation projects
• Strong analytical skills and experience with HR metrics and reporting
• Experience in high-growth startup or scale-up environments preferred
• Excellent judgment, discretion, and ability to handle sensitive matters with professionalism

While we are a remote first company, if you are based in San Francisco this will be a hybrid role.

Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.

Exact compensation may vary based on skills, experience, and location.

Tier 1 Pay Range (examples: San Francisco, NYC)

$145,000—$200,000 USD

Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)

$130,000—$180,000 USD

Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)

$125,000—$170,000 USD

Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)

$115,000—$160,000 USD

Tier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto)

$110,000—$150,000 USD

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!

What to expect from working at Roo!

Located in the US:

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Located in Canada:

For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits offered through Rippling EOR.
• Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) through Wealthsimple.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!