Job Description

Greenhouse is looking for a Senior People Operations Specialistto join our team!

The Senior People Operations Specialist is a key member of our People team, responsible for delivering smooth, compliant, and scalable HR operations across the full employee lifecycle. You’ll be the go-to expert for complex casework, HRIS data integrity, and process design, helping us elevate People Operations from great day-to-day execution to a more automated, insights-driven, shared-services model.

Reporting into our People Operations leadership, you’ll partner closely with People Business Partners, Payroll, Legal, Finance, IT, and key vendors to ensure our processes are accurate, efficient, and employee-centric. This role is ideal for someone who thrives at the intersection of HR operations, systems, and continuous improvement, and who’s excited about thoughtfully using AI and automation to make work better for employees and the People team.

Who will love this job

• A systems thinker – you naturally see how policies, workflows, and tools connect, and you enjoy untangling complexity to build processes that actually work for people.
• A trusted operator – you sweat the details, protect data integrity, and know how to handle sensitive information and nuanced situations with care and good judgment.
• A process improver – you’re energized by finding root causes, documenting clear solutions, and turning messy, manual workflows into smooth, scalable ones.
• An AI-curious optimizer – you’re comfortable experimenting with new tools, using AI to speed up repeatable work while knowing when human insight matters most.

What you’ll do

• Architect Scalable Systems: Drive system design, project execution, and process mapping to identify automation opportunities and deploy AI-enabled tools that align with global best practices.
• Adopt AI: Act as liaison to the HR AI Lead, translating high-level AI ambitions into functional People Ops prototypes. While the AI Lead drives the "how" of technology adoption, you define the "what" by ensuring AI applications are grounded in HR compliance and lifecycle integrity.
• Resolve Complex Escalations: Serve as the primary expert for Tier 2 and Tier 3 exception cases, applying regulatory and employment law knowledge to provide compliant, nuanced resolutions for a global workforce.
• Govern Contingent Workforce: Own the end-to-end lifecycle and compliance for the flexible workforce, partnering with Legal to mitigate co-employment risks.
• Drive Data Integrity: Lead comprehensive HRIS audits, utilizing HR knowledge to remediate gaps and design robust governance controls.
• Engineer Knowledge Frameworks: Design and maintain SOPs and runbooks that translate complex procedural scenarios into scalable content for the broader team.
• Enable Shared Services: Drive the transition to an HR Shared Services model by bridging the gap between technical infrastructure and professional HR service delivery.
• Customer Journey & Service Delivery: Deliver accurate and empathetic support to managers and employees on complex scenarios, ensuring a high-quality customer experience that directly contributes to a positive and engaged workforce.
• Define Metrics: Collaborate with the HR AI Lead to establish baseline performance metrics, utilizing data driven insights to measure the cost savings and efficiency gains realized through AI enhanced workflows.

You should have

• 3-5 years of hands-on HR/People Operations experience supporting the full employee lifecycle in a fast-paced environment.
• Strong working knowledge of HR processes, employment documentation, and core compliance concepts (e.g., audits, data privacy, record keeping).
• Experience working with at least one modern HRIS (Workday preferred) and comfort navigating data, workflows, and configuration at a functional level.
• Demonstrated experience managing complex HR cases or working within a tiered case management or ticketing model.
• Proven track record of mapping, documenting, and improving processes, including creating clear SOPs, checklists, and training materials.
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines with minimal supervision.
• Excellent written and verbal communication skills, with the ability to explain HR processes and decisions clearly to employees and managers.
• Experience supporting or coordinating with a contingent workforce program, a plus.
• Familiarity with analytics, reporting, or visualization tools (e.g., Excel/Sheets, BI tools) to support people reporting and insights, a plus.
• Experience using AI-powered tools in your day-to-day work and an interest in AI adoption, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here

The national pay range for this role is $79,300-$105,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

The anticipated closing date for this role is June 12, 2026.