Job Description

Ready to be a part of an innovative team that is an industry leader in Total Rewards?

Join our team

And as part of the People & Culture team, you tackle all kinds. We are not your standard (traditional) HR. We embrace discomfort and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion.

Here’s what we believe

• We are ONE team
• We challenge the status quo – and when others think we’re done, we make it better
• We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers
• Our success is all about how we do things – how we think, solve problems, deliver, communicate, and more

Here’s the impact you’ll make and what we’ll accomplish together!

You will be joining a small, mighty, and innovative team with responsibility for the design, communication, and implementation of the benefits programs at TELUS. This role works closely with compensation, finance, benefits administration, payroll, health services, wellness and our external partners. The role reports directly to the Director, People & Culture, Benefits & Pensions.

This group of trusted advisors works diligently to seek to understand what is important to TELUS Team Members as well as the business by practicing thought leadership and a high level of collaboration.

Here's how:

• Acting as a subject matter expert for TELUS benefits programs
• Participate in the development and ongoing evolution of our group benefits strategy, including plan design and strategic communication of benefits for TELUS Team Members
• Benchmarking against industry peers and market trends, developing recommendations to senior leadership to ensure our offerings remain competitive and aligned with organizational goals
• Leverage benefits utilization data, claims experience, and benchmarking reports to drive evidence-based decisions and continuous improvement of benefit programs
• Monitor and interpret federal and provincial legislative changes affecting group benefits and insurance
• Analyzing data to look for trends and patterns to assist with the development and analysis of the corporate benefits budget
• Development and quarterly analysis of corporate benefits budget
• Developing, communicating, and maintaining the annual flexible benefits enrollment process
• Managing the annual group insurance renewal process and the financial management of the benefit plan
• Serve as a senior point of contact for complex team member inquiries and escalations related to benefits. Provide empathetic, accurate, and timely resolution while identifying systemic issues for process improvement.
• Partnering with vendors to monitor services and planning utilization reviews
• Managing the process of harmonization during mergers and acquisitions

Qualifications

You're the missing piece of the puzzle

• Progressive experience in group benefits, total rewards, or a related P&C/HR function within a large, complex organization (10,000+ employees preferred)
• Deep knowledge of Canadian group benefits legislation, including provincial health insurance acts, Employment Insurance, and related federal/provincial regulations
• Demonstrated experience in benefits plan design, benchmarking, and strategy development
• Strong financial acumen with experience managing and forecasting large benefits budgets
• Exceptional communication and presentation skills — you can translate complex benefits concepts into clear, accessible language for all audiences
• Experience designing and facilitating webinars, town halls, or educational sessions for large employee populations
• Proven ability to manage vendor relationships and lead procurement or renewal processes
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations
• A collaborative, team-first mindset with the ability to work effectively across functions and levels of the organization
• Professional designation such as CEBS (Certified Employee Benefit Specialist) is considered an asset
• Experience in the telecommunications, technology, or similarly complex industry is an asset
• Bilingualism (English/French) is considered an asset
• Excellent organizational skills and able to juggle priorities and tight deadlines
• Dedicated team player, who demonstrates initiative and independence, is adaptable to changing priorities
• Highly proficient with MS Office Suite – PowerPoint, Excel, Word and Google Suite

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.