Job Description

Location: Douglas, Isle of Man

Closing date for applications: 31st May 2026

The opportunity:

Are you an experienced administrator with a passion for pensions and customer service? Zurich International Life Limited is offering an excellent opportunity to join our Pensions team. This senior administration position is ideal for an individual looking to deepen their knowledge and understanding of regulated personal, Isle of Man and Channel Island pensions while providing exceptional service to our members and providers.

About the role:

As part of our dedicated team, you will provide administration services throughout the entire customer journey. This role will allow you to enhance your customer care skills through multi-tasking and critical thinking, ensuring both your work and that of the team are actively managed. You will thrive in both team settings and working independently, with a strong desire to understand the intricacies of our administrative processes.

You will be working to strict regulatory deadlines and must be able to communicate these effectively to our members, partners, and their advisors. Although training will be provided, you should be capable of managing your own development and daily work and be flexible enough to adapt to changing priorities quickly.

Key responsibilities:

• Administer Isle of Man and Channel Island pension plans throughout their lifecycle.
• Review and process new member enrolments, pension applications, Additional Voluntary Contributions, and transfer requests.
• Manage onboarding of new pension plans.
• Work closely with employers to ensure monthly contributions are received on time, preventing regulatory breaches.
• Process and allocate cash received for regulated Isle of Man and Channel Islands pension plans.
• Review and authorise withdrawal and benefit requests in line with pension regulations.
• Deliver high-quality member and plan servicing, addressing queries and ensuring satisfaction.
• Provide ZIO training to employers and partners, along with regular service updates.
• Build and maintain strong relationships with partners to support successful plan administration.
• Stay informed about the latest procedures, methods, and regulatory requirements to support team effectiveness.
• Proactively identify and implement opportunities for continuous improvement to enhance the customer experience.

Your skills and experience:

• Excellent verbal and written communication skills with a passion for customer service.
• Proficiency in Word, Excel, and Microsoft Outlook.
• Ability to manage multiple tasks and initiatives simultaneously, often under tight deadlines.
• Strong time management, organisational, and decision-making skills with the ability to prioritise workloads for yourself and others.
• Effective communicator capable of influencing different audiences to achieve clear outcomes.
• High attention to detail, striving for quality and holding yourself and others accountable.
• Initiative to collaborate effectively across the organisation and externally to meet regulatory deadlines and achieve high-quality standards.
• Thirst for knowledge, driving your own learning and development by seeking to understand the 'who, what, why, when, and how' of administrative processes.
• Active listening skills to correctly interpret messages and show attention.
• Empathy and the ability to show care and concern for others.

Further information:

If you are curious to know more or not quite sure if your skills match this role, please reach out to the hiring manager or the Talent Acquisition Business Partner for an informal conversation.

At Zurich, we are committed to supporting every employee to progress in their careers and therefore encourage internal moves through a transparent posting and selection process. We also ask you to inform your current line manager about your application in the spirit of transparency.

If you are successful in securing an interview, please be aware that the recruiting manager may reach out to your current manager - this will be an informal conversation, and no historic performance ratings will be disclosed.

Our culture:     

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.   
  
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.      

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.   

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.