Job Description

Work Set-up: Hybrid

Shift Schedule: Night shift

About the Role

Are you a payroll professional who thrives on solving complex payroll challenges and delivering exceptional service? We are looking for a Senior Payroll Specialist, Managed Services to serve as a key subject matter expert within our payroll operations team.

In this role, you will oversee end-to-end payroll delivery for Canadian employees, ensuring payroll accuracy, compliance, and an outstanding employee experience. You will play a critical role in driving operational excellence, leading process improvements, mentoring colleagues, and partnering with internal stakeholders and external vendors to resolve complex payroll matters.

This is an excellent opportunity for a payroll expert who enjoys combining technical expertise, problem-solving, and continuous improvement in a fast-paced, collaborative environment.

What You'll Do

• Manage end-to-end payroll processing for Canadian employees, ensuring timely, accurate, and compliant payroll delivery.
• Review payroll calculations, statutory deductions, tax withholdings, and payroll outputs prior to payroll finalization.
• Serve as the primary escalation point and subject matter expert for complex payroll inquiries and issues.
• Investigate payroll discrepancies, perform root cause analysis, and implement sustainable corrective actions.
• Partner closely with third-party payroll providers and internal stakeholders to address operational and compliance-related matters.
• Conduct quality reviews of payroll work and provide guidance and coaching to team members.
• Lead initiatives that improve payroll processes, standardization, automation, and service delivery.
• Support onboarding, training, knowledge-sharing, and capability-building within the payroll team.
• Collaborate with HR, Finance, Benefits, Time & Attendance, and business leaders to resolve cross-functional payroll matters.
• Identify process risks and opportunities to enhance payroll accuracy, efficiency, employee experience, and compliance.
• Contribute to operational excellence projects and support the achievement of service-level commitments.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 5-7 years of payroll experience, including significant exposure to Canadian payroll operations.
• Strong understanding of Canadian payroll legislation, payroll tax requirements, statutory deductions, and compliance regulations.
• Experience managing complex payroll cases and resolving payroll-related issues with minimal supervision.
• Proficiency with payroll systems, HRIS platforms, and Time & Attendance solutions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting multi-country or global payroll operations.
• Knowledge of payroll transformation, process improvement, and operational excellence methodologies.
• Experience working with outsourced payroll providers and shared services environments.
• Canadian Payroll Association (CPA) certification or similar payroll accreditation is an advantage.