POSITION PURPOSE

The Senior P&O Support Services Specialist ensuresaccurateandtimelydelivery of key P&O operational processes, with a focus on payroll preparation, time management, benefits administration, HR metrics, and cost oflabourreporting. The role acts as a key contact for payroll- and benefits-related matters, ensuring data accuracy, compliance, andtimelyprocessing.

This hands-on role requires attention to detail, confidentiality, analytical skills, and the ability to manage recurring operational cycles while supporting reporting needs, audit readiness, and process improvement.

KEY RESPONSIBILITIES AND DUTIES

Payroll preparation and execution

•Manage payroll preparation activities, ensuringtimely,accurate, and compliant payroll processing.

•Collect,validate, andsubmitpayroll inputs to the payroll provider.

•Review payroll-related data, including salaries, bonuses, deductions, benefits, overtime, and absences.

•Coordinate with the payroll provider to resolve issues and implement payroll changes.

•Review payroll outputs, support correction of discrepancies beforefinalisation, and provide payroll-related data and documentation for internal or external audits whenrequired

•Ensurepayslipsare distributed according to the agreed process and support employee queries when needed.

Time management and attendance

•Oversee time management processes and ensureaccurateattendance, leave, overtime, and other payroll-impacting data.

•Ensure compliance with company policies and locallabourregulations.

•Maintainaccuraterecords of absences, sick leave, holidays, overtime, and time off.

•Support employees and managers in using time management tools correctly and follow up on timekeeping discrepancies.

Benefits administration and invoice processing

•Oversee benefits administration activities, ensuring enrolments, updates, cancellations, supplier coordination, and employee support are completed accurately and on time.

•Coordinate and verify the administration of medical subscriptions, life and health insurance, flexible benefits, meal tickets,Bookstersubscriptions, and other applicable benefits.

•Review benefits administration data andoutputs, andfollow up on corrections where needed.

•Liaise with benefit providers, brokers, and internal stakeholders to ensuretimelyandaccurateprocess execution.

•Ensure meal ticket orders, UP meal ticket card orders and deactivations, and relevant benefit data are correctly reflected in payroll inputs where applicable.

•Review assigned supplier invoices in FIORI, follow up on benefit-related invoice discrepancies, andmaintainaccuratebenefits records and reporting.

Employee payroll and benefits communication

•Act as a key contact for payroll and benefits queries, ensuring clear,accurate, andtimelysupport.

•Respond to questions related topayslips, salary payments, taxes, deductions, and benefits.

•Investigate payroll or benefits discrepancies with providers, suppliers, or internal stakeholders.

•Guide employees on payroll and benefits processes, tools, deadlines, and documentation requirements.

HR metrics and cost oflabourreporting

•Prepare,maintain, andvalidateHR metrics and cost oflabourreports for stakeholders and leadership.

•Prepare reports on headcount, absenteeism, turnover, overtime cost, bonus accruals, time off balances, and other workforce indicators.

•Consolidateandvalidatepayroll, benefits, overtime, and other employment cost data.

•Develop recurring and ad hoc reports or dashboards asrequired

•Ensure accuracy, consistency, andtimelydelivery of HR reporting data, following up on discrepancies to support reliable workforce cost analysis.

Compliance, records, and process improvement

•Ensure compliance with internal policies,labourlegislation, payroll requirements, and data protection rules.

•Maintainaccurateand secure payroll, attendance, benefits, reporting, and employee documentation records.

•Support audit readiness through complete,accurate, and traceable records, includingtimelyprovision of payroll, time management, benefits, and reporting data whenrequired

•Drivedigitalisationand simplification to reduce manual work and data risks.

•Work with the SDA provider on requests related to seniority certificates, bonuses, length of service reconstructions, and other employment confirmations.

•Follow the Code of Ethics, Quality Management System, Good Practices, pharmacovigilance requirements, ESMS Policy, HSE procedures, sustainability goals, and Cybersecurity policies and training.

QUALIFICATIONS & REQUIRED SKILLS

Education and experience

•Associate orBachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

•Minimum of 3 years of experience in payroll management, time management, and benefits administration.

•Proven experience working with payroll systems, employee data, HR reporting, and time management processes in a fast-paced environment.

•Experience with HR metrics, payroll cost reporting, or cost oflabouranalysis is an advantage.

Technical skills

•Proficiencyin payroll systems, time management tools, and Microsoft Office, especially Excel.

•Strong understanding of payroll processes, benefits administration, time management systems, and locallabourlaws.

•Ability to prepare,validate, andanalyseHR metrics, payroll data, and cost-related reports.

Core competencies

•Excellent attention to detail, with a strong focus on accuracy in payroll, benefits, reporting, and employee data.

•Analytical and problem-solving skills, with the ability toidentifyand resolve discrepancies efficiently.

•Ability to handle sensitive employee, payroll, and compensation data with confidentiality and discretion.

•Effective time management and the ability toprioritiserecurring operational deadlines.

•Clear verbal and written communication skills for supporting employees, providers, and internal stakeholders.

•Adaptability and the ability to learn new tools, systems, and processes quickly.

•Fluent English and Romanian language skills for local payroll and employee support.

Work conditions

•Occasional travel may berequiredto support P&O operations across different geographies.

•The role works in a dynamic, fast-paced environment, managing multiplepayroll, time management, and documentation tasks.

OUR RECRUITMENT PROCESS

To be considered for this role, please apply in our Applicant tracking system and refrain from sending your CV via email. Upon the completion of sourcing (CV collection) period, all received application will be reviewed by our Recruitment experts and evaluated against the needs of the open role. Successful candidates will be contacted by our Recruiting experts foran initialscreening interview during which further details about the selection process will be shared. Successful candidates will progress to interviews with line managers, while not selected candidates will be informed in a written form as soon as possible.

Diversity is a fact. Inclusion is an act @Zentiva

At Zentiva, we are a team of 5000 unique talents bonded together by our purpose to provide health and well-being for all generations. We strive daily to create a work culture where everyone feels appreciated, can be their trueselves, and contribute to the best of their ability.Seekingfor a balanced team across the company, we welcome applications from all qualified candidates with various educational and industry experiences, cultural or ethnical backgrounds, and different life experiences or abilities, regardless of their religious or philosophical beliefs or whomever they choose to love.

Join our winning team! Be a part of our winning culture! Be Zentiva!