Job Description

At ING, we're passionate about helping Australians get ahead, and that starts with creating an exceptional experience for our people.

We're seeking an experienced Senior Payroll Consultant to join our Payroll team and play a key role in delivering accurate, compliant and customer-focused payroll services for more than 2,200 employees. With shared responsibility for the end-to-end fortnightly payroll process, you'll ensure our people are paid accurately and on time while contributing to a seamless employee experience.

This is far more than a payroll processing role. As a trusted payroll subject matter expert, you'll partner with stakeholders across the business to enhance processes, improve operational efficiency and maintain compliance within a complex payroll environment.

Working closely with our payroll provider, ADP, alongside Workday and the broader People & Culture team, you'll have the opportunity to drive continuous improvement initiatives, influence meaningful change and help shape the future of payroll operations at ING.

If you're passionate about solving complex problems, finding smarter ways of working and making a tangible impact, this is an exciting opportunity to join one of Australia's leading digital banks and take the next step in your payroll career within a collaborative and flexible environment.

What You'll Do

• Manage end-to-end payroll processing, ensuring accuracy, compliance and exceptional service delivery.
• Provide expert advice on payroll legislation, awards, taxation, superannuation and employee benefits.
• Partner with Human Resources team, Finance and external vendors to resolve payroll matters and deliver seamless outcomes.
• Drive continuous improvement initiatives, identifying opportunities to streamline processes and enhance controls.
• Prepare payroll reporting, reconciliations and insights to support business and regulatory requirements.

What We're Looking For

• Extensive payroll experience within a medium to large, complex organisation.
• Proven knowledge of Australian payroll legislation, taxation, superannuation and compliance requirements.
• Experience working with payroll systems and advanced Excel skills. ADP and Workday experience would be highly preferable but not a prerequisite
• A proactive mindset with a passion for process improvement and delivering high-quality outcomes.
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships across all levels.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 12th October

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