Job Description

About Us

At Paywise, we're dedicated to helping Australians get more from their income through salary packaging and novated leasing solutions. With a strong focus on service, innovation and people, we make it easier for individuals to unlock financial benefits and enjoy greater lifestyle flexibility.

Our team thrives in a collaborative culture where every employee plays an important role in our success. We are passionate about delivering exceptional service to our members and employer partners, while creating opportunities for our people to grow, develop and make a meaningful impact.

As we continue to grow, we're seeking an experienced and motivated Senior Payments & Salary Packaging Consultant to join our team. This is an excellent opportunity for a salary packaging, payroll or financial services professional looking to take the next step into a senior operational role where they can influence outcomes, support others and help drive team success.

What We Offer

• Melbourne or Sydney location options
• Competitive salary + superannuation
• Loyalty Leave, recognising and rewarding your ongoing commitment
• Career development opportunities within a growing and evolving organisation
• Salary packaging benefits available to all employees
• Ongoing training and professional development
• Employee Assistance Program (Sonder) providing 24/7 confidential support for you and your immediate family
• A supportive and collaborative culture where contributions are recognised and celebrated

Working Arrangement

This role is based in our office five days per week. As a highly collaborative operational team, we value face-to-face interaction, real-time problem solving and hands-on support, which helps us deliver exceptional outcomes for our members, employers and colleagues.

About the Opportunity

Reporting to the Portfolio Team Lead, the Senior Payments & Salary Packaging Consultant plays a key role within our Portfolio Processing Operations team.

This is a hands-on operational role responsible for managing complex client enquiries, resolving escalated processing matters and supporting the delivery of high-quality outcomes across the portfolio. You'll act as a trusted technical resource for the team while continuing to manage your own workload and deliver exceptional service to members and employers.

Your key responsibilities will include:

• Manage complex client enquiries, escalations and priority requests from members and employers.
• Provide technical guidance on salary packaging, novated leasing, payment and reconciliation matters.
• Resolve sensitive and complex issues with professionalism, accuracy and attention to detail.
• Support client reviews and employer discussions where specialist operational knowledge is required.
• Act as a technical reference point for PPO Consultants, assisting with process, system and operational queries.
• Support newer team members by sharing knowledge and providing guidance on day-to-day processing activities.
• Manage your own workflow across phone, email and operational queues, ensuring service standards are achieved.
• Process allocations, payment batches, reimbursements, refunds, direct debits and reconciliations.
• Investigate payment discrepancies and drive issues through to resolution.
• Maintain accurate records including Payroll Deduction Authorities (PDAs), invoices, client profiles and system information.
• Contribute to process improvements, documentation updates and quality initiatives.
• Work collaboratively with offshore (GBSS) and internal teams to support portfolio outcomes.

About You

You are an experienced operational professional who enjoys solving problems, supporting colleagues and delivering exceptional customer outcomes. You thrive in a fast-paced environment, confidently manage competing priorities and bring a strong sense of ownership to your work.

To be successful in this role, you will bring:

• Experience within salary packaging, novated leasing, payroll, financial services or a similar administration environment.
• Strong knowledge of payment processing, reconciliations, Payroll Deduction Authorities and client account administration.
• Experience resolving complex client enquiries and escalated operational matters.
• Strong problem-solving skills and the ability to exercise sound judgement in challenging situations.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Proven ability to manage competing priorities and meet service standards in a high-volume environment.
• Experience supporting colleagues through technical guidance and knowledge sharing.
• Advanced Microsoft Excel skills and confidence working across multiple systems and platforms.
• A customer-first mindset with a commitment to service excellence.

Highly Regarded

• Salary packaging or novated leasing industry experience.
• Understanding of Fringe Benefits Tax (FBT) principles and administration.
• Knowledge of arrears, reimbursement and fleet administration processes.
• Experience using HubSpot, RingCentral or similar CRM and telephony platforms.
• Qualifications in Business, Finance, Accounting or a related field.

Why Join Paywise?

This role offers the opportunity to step beyond traditional processing responsibilities and become a trusted senior contributor within our operations team. You'll have the chance to influence outcomes, mentor colleagues, solve complex problems and contribute to the ongoing improvement of our business.

If you're looking for a role where your expertise is valued and your contribution makes a difference, we'd love to hear from you.

Next Steps

At Paywise, we are committed to creating a diverse, inclusive and supportive workplace. We welcome applications from individuals of all backgrounds and experiences.

Apply now and take the next step in your career with Paywise.