Job Description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Payments Industry Manager

You’ll play a key part in ensuring HSBC's engagement with, and compliance obligations to, UK payment schemes, regulators and market infrastructures, with primary accountability for Faster Payments and Bacs across HSBC UK Bank plc and HSBC Bank plc.

In this role you’ll:

• Ensure HSBC fulfils its Faster Payments and Bacs obligations across both UK legal entities.
• Maintain effective governance, compliance and assurance arrangements.
• Support delivery of industry and regulatory change programmes.
• Identify emerging risks and drive timely remediation.
• Provide SME support for payment scheme incidents and resilience activities.
• Protect customer interests and support the resilience of critical payment services.
• Maintain strong relationships with regulators, scheme operators and internal stakeholders.
• Promote effective collaboration across business, operations, technology and control functions.
• Maintain sufficient knowledge across HSBC's payment schemes and industry obligations to provide effective cover and support team resilience.
• Deputise for senior colleagues where required and contribute to team cross-skilling and capability development

To be successful in this role you should meet the following requirements:

• Strong understanding of UK payment schemes, industry structures and regulatory frameworks.
• Detailed knowledge of Faster Payments and Bacs governance, rules and operating models.
• Good understanding of wider UK payment infrastructures, including CHAPS, Confirmation of Payee and Pay.UK services.
• Deep understanding of payment settlement, operational resilience, assurance and regulatory reporting requirements.
• Significant experience in payments, scheme management, banking operations, risk and/or compliance.
• Experience working with payment schemes, regulators, market infrastructures and/or industry bodies.
• Experience delivering governance, assurance, regulatory responses and change initiatives.
• Experience operating within complex stakeholder environments.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.