Job Description

The purpose of the Senior Patient Safety & Quality Officer position is to support the Patient Safety & Quality team in the day-to-day management and execution of safety and quality initiatives within the organization. This role involves monitoring and evaluating patient safety events, conducting data analysis, and assisting in the implementation of quality improvement projects. The Senior Executive works closely with PSQ Manager/Assistant Manager and healthcare teams to identify areas for improvement, track progress, and ensure adherence to safety protocols and regulatory requirements. By providing operational support and ensuring the effective execution of safety programs, the Patient Safety & Quality Senior Executive plays a key role in promoting a culture of safety, enhancing the quality of care, and ensuring positive patient outcomes

• Performs highly responsible office functions; assists in arranging and coordinating department activities.

• Establishes and maintains records, filing systems, and logs;

• Reserve meeting sites; contacts and confirms appointments and meetings; attends meetings and takes minutes in the absence of the Patient Safety & Quality Executives.

• Operates a computer, duplicating machine, fax machine, calculator, and other peripheral office equipment in the course of assigned functions

• Utilizes a variety of word-processing, graphic/presentation, and data base software applications programs

• Types, edits, and distributes a variety of correspondence, forms, and policies and procedures

• Participating effectively in implementing & follow up of PSQ improvement activities.

• Communicates appropriate information from studies and data sources to the Heads of the Department

• Assist the HOD in maintaining all necessary records pertinent to the JCI process or any other relevant accreditation and regulatory requirement process.

• Assist in facilitating relevant accreditation meetings.

• Assist the HOD in maintaining records of policies, procedures, guidelines, forms and other documents and ensures the circulation of current documents and the de- circulation of expired documents.

• Performs miscellaneous related duties as requested by the HOD.

• Be familiar with emergency and evacuation procedures

• Attend applicable OSH/Infection control training programs, mock drills and awareness programs

• To develop, monitor and support implementation of the hospital/ cluster OSHMS in line with DHA/MOH/MOHAP/DOH Health Sector OSHMS policies and standards (and other policies and standards as applicable) and entity requirements.

• Notifying and optimizing the reporting of OSH Hazards, other incidents, Near misses and issues and assistance with the preparation of risk assessments

• Coordinate Risk management program of the facility in coordination with all stakeholders

• Support to develop objectives and monitor achievement of objectives and compliance with DHA/MOH/MOHAP/DOH Health Sector OSHMS requirements across all departments.

• To report and provide guidance to the entity OSH Committee, the Prevention and Control of Infection and the CQPS Committee in developing programs and policies for implementing and monitoring applicable OSHMS and Infection Control and Patient Safety standards.

• To conduct or participate in incident and outbreak investigations as applicable.

• Help and assist in relevant regulatory body KPIs including but not limited to JAWDA KPIs, DHA KPIs, audits, accreditations, certifications and preparing reports.

• Help to support data collection throughout the hospital/cluster by assisting with data collection issues such as creating forms to collect data, identifying which data to collect, how to validate data, and creating reports.

• Ensures data reported is validated and analyzed for implementing improvements and evaluating if the improvements were sustained.

• Graduate of a Secretarial Course or its equivalent

• Six months or more in healthcare set up

• Excellent command of oral and written English. Arabic language is desirable but not essential.

• Responsibility for own continued professional growth beyond minimum preparation.

• Strong data analysis and reporting skills with proficiency in advanced Excel tools or statistical software