This is a new role, creating a new capability for Uber Eats in EMEA.
A single investment vehicle owns a portfolio of QSR and Casual Dining brands operating across multiple EMEA markets. Today, Uber's relationship with that portfolio is managed market by market. This role changes that: it establishes a single, EMEA-wide operational capability that sits above the individual markets and owns the portfolio end to end.
As the Customer Success Manager for EMEA Enterprise Accounts, you will be the connective tissue between the fund's HQ, the leadership of each of its brands, and Uber Eats' commercial teams across EMEA. You'll map to and own the most senior HQ relationships, build the standardised reporting and QBR cadence the portfolio has never had, and - critically - turn Uber's data into decision-grade insight that helps these brands decide which markets to enter next, where to put their next store, which customer segments to target, and which brands to acquire.
You will work alongside a dedicated analyst, so you don't need to build the queries yourself. What you do need is the judgement to know which question is worth asking, the rigour to interrogate what the data actually says, and the presence to land the resulting recommendation with a brand CEO and with a sophisticated finance team at an investment fund.
This is a build role. You will be designing the playbook as you run it, working in close partnership with Account Managers in each market and with the EMEA Enterprise Director.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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