Job Description

Join our Team as a Senior Partner Support Advisor!

Location: Brockworth

Salary: Competitive

Hours: Monday - Friday 9:00-5:30

About the role:

As a Senior Partner Support Advisor, you’ll be the go‑to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. You’ll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best‑practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.

What makes you a great fit:

• Experience in telecom or IT with confidence navigating technical products and connectivity solutions.

• Strong communication skills that make complex information easy to understand.

• Ability to support and train teams while identifying operational needs.

• Calm, detail‑driven problem‑solving even under pressure.

• Proficiency with CRM and ticketing systems, with Excel skills as an advantage.

• Commercial awareness and a consistent commitment to high standards.

• A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.

Key responsibilities:

• Responds promptly to partner and customer queries, ensuring clear communication and timely resolutions.

• Supports onboarding and training for new partners and internal team members to build capability and confidence.

• Develops and shares operational best practices that enhance the partner experience.

• Provides hands‑on support for new product lines, offering guidance and practical knowledge.

• Identifies opportunities for process improvements and contributes to creating more efficient workflows.

• Collaborates with Sales, Technical, and Operations teams to resolve partner challenges and improve internal processes.

• Maintains accurate records of service activations and customer journeys to ensure data integrity.

• Documents partner interactions and resolutions thoroughly and accurately within internal systems.

Perks for our People:

• Holidays 25 days + bank holidays and buy/sell options

• Other Leave Birthday day off, 12 paid hours for flexible use, Volunteer day

• Lifestyle 9% combined pension contribution and 4x salary life assurance

• Rewards Quarterly and annual employee awards, discounts on tech

• Socials All-expenses-paid company events

• Development In-House Training Academy

• Wellbeing 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.