Job Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

CDW UK and International priorities are:

• Be the leading integrated technology solutions provider
  to the markets weserve.

• Everything we do revolves around thecustomer.

• Accelerate growth of strategic services andsolutions.

As an ITsolutions provider,partnershipsare the fundamental centre point in deliveringstakeholder value.

SeniorPartnerManagersare accountableleaders ofoneof withinCDW’scross technology pilarDiamondpartnershipsacross UK & International entities This rolewillbesupported bythe Programmes & Incentives Specialistand has a focus on delivering:

• Commercial Excellence-Deliver Sustainable YoY Profitability

• Partner Experience-Drive incremental value for our partnercommunity.

• Sales & Customer Experience -Drive relevanceacrossinternal and external customers

Thesegoalssupportedby the CDW Way, our data driven decision making, cross-departmental collaboration andacontinual improvement culture.

What you will do

A SuccessfulSeniorPartner Managerwill beable todemonstrateteam and personalcontributionin developingpartnerships across Commercial Excellence, Partner Experience and Sales & Customer Experience.

Commercial ExcellenceKPIs Include:

• Partner &CDWServicesRevenue Growth (%)

• Partner Investment Growth (PCI %)

• Partner Reinvestment Performance (%)

• Partner Programme Utilisation (£)

• Partner MOU Performance (£)

Partner Experience KPIs Include:

• Aligning with ourPartnerPlan& Strategy(executedand documentedGoal Setting,QBRs, BusinessPlanningandinternal and externalStakeholder Mapping)and executing with sales, solutions,services,and marketing individualsensuring CDW are expanding its network within partners.

• Partner Compliance(e.g.%Accreditations, Contracts & CertificationsCompleted)

• Partner ROI (% Return on Investment)

Customer & Sales Experience KPIs Include:

• Execution ofRelevant Communication (Communicate CDW’s Partner Pedigree, Capability & USPs,Partner Insights,incentives, events)

• Drive Seller Adoption Through Personal Brand

Continual Improvement KPIs:

• Demonstrate continual improvement forthe Microsoft Practicebydeliveringregular improvementsto enhance Partner Experience, Customer & Sales ExperienceandCommercial Excellence across thePractice and Solutions organisation.

ROLE RESPONSIBILITIES

Whilst theSeniorPartner Manager willcollaboratecross functionally with other responsible teams,theSeniorPartner Manager is accountable for the partnership between CDW and the partner.

Commercial Excellenceduties:

• Lead the reviewof partner rebate schemes and targets andinformingSolutions,PPMand sales leadershipregularly (and with notice)onkeyactions they should taketoenhance partner schemes and CDW profitability. This could be on adeal-by-dealbasis.

• Using Partner & Finance Reporting,theSeniorPartnerManager is therebate profitability owner of the partnership,ensuring all partner schemes are maximised anddemonstratingpersonal and team contribution towards driving a profitability resultParticularly focus will be on large MOU investment agreements with partners.

• Negotiationand executionofPartner Commercial Agreementsof our largest partnershipswith the support of PPM, Solutions and Sales Leadership

• Maximizing Partner Program Opportunityand Profitability for CDW & Salesteams

• Documenting andDriving Sales AccountabilityinanAgreed & ExecutedPartner Planwithleadership fromSales, Solutions, Marketingand OCTO Teams(Executed Goal Setting, QBRs, Business Planning and Stakeholder Mapping)

• Deep understanding oflocal and globalpartner opportunity, competitor,landscape,andactioningrefresh/White spacingopportunitywith Marketing, Sales & Solutions

• Overall accountable for Partner Investment across funded heads, marketing and rebates collaborating with responsible parties andleveragingpartner alliancesResponsiblefor leadingpartner reinvestmentopportunitiesworking withPPM, Solutions and Salesleadership.

• Working closely with OCTO, Solutions,Salesand Managed/Professional services teams to drive CDW delivered partner related services highlighting areas of opportunity to leadership and holding stakeholders accountable

KeyPartner Experienceduties:

• Delivering high qualityexecutive-level engagements(e.g. QBRs) including all key internal and external stakeholdersrepresenting CDW as the senior stakeholder at Partner and customer events.

• CollaboratingwithProgrammes and Incentives Specialisttoenhance and grow programme opportunities and revenue

• Accountable for Partner Internal and External Comms (e.g.SharePointpages, launches, updates)

• Responsible toArticulate CDW’s Strategy, Proposition, GTMs & Value Statementtoa wide range of partner stakeholderswiththe support of sales,solutions,and marketing

• Relevantprogram ofPartner Enablement with Sales Teamsworking withEnablement.

• Responsible for One Agreed, Documented and Executed Partner Plan (Executed Goal Setting, QBRs, Business Planning and Stakeholder Mapping, marketing plans)working cross functionally with business leaders across marketing, sales,solutions,and reporting/drivingelevated levelsof accountability/commitment from key stakeholders.

• Accountable forPartner ComplianceincludingAccreditations, Contracts & Certificationsare up to date, supporting ourpartner operations teamwhere needed.

• Accountable forPartner ROIfor investments made into CDWand documented governance planandreviews.

KeySales & Customer Experienceduties:

• Leading execution ofrelevant Communications to sales (Communicate CDW’s Partner Pedigree, Capability & USPs,Partner Insights, incentives,alliances,events)in collaboration with sales, marketing,Octo,and solutions.

• LeadingSeller Adoptionby building deep relationshipsand accountabilitywith salesleadershipwith a view of enhancing sales and customer experience

• Workingwithsolutions,OCTO,andenablementleadershipto deliver high quality, relevant partner enablement that aligns closely to CDW’s Propositions and GTM Messagingand including ecosystem and alliances vendors where relevant.

• Responsible as the point of escalationfor sales and customer within the partner wherenecessary

Continual Improvement KPIs:

• Demonstrate continual improvement forthe Microsoft Practiceby deliveringregular improvements toPartner Experience, Customer & Sales ExperienceandCommercial Excellence across theSolutions org.

• Supporting,Mentoring,or coachingtheProgrammes and Incentives Specialistand other roles within the Practice,offeringadviceand sharing learnings

• Regular connections with US and Canada PPM teams to discuss best practice and global partner approach.

What we expect of you

• Industry Experience: Understanding the channel,CDW’smarket, competition and how we win.

• PartnerBusinessManagement Experience:At least5years’ experiencein aMicrosoftpartner managementrole or equivalentin the IT Channel.

• The successful candidate willdemonstrate

• Ability tolead teamsand largepartnerprograms.

• Clear and articulate communication skills

• Strong intellectual capability and curiosity

• Initiative and proactivity

• A strong work ethic and resilience

• Excellent prioritisation and time-management skills

• A data-driven and analytical approach

• Ability to build andleveragenetworks effectively

• High emotional intelligence andpeople skills

• A growth mindset and openness to learning

• Strong problem-solving ability

• Results-focused execution

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice