Job Description

This is a role where no two shifts look the same. One moment you might be helping a visitor find their way around the city, the next you’re supporting your team through a challenging interaction or responding to an issue in the community. As a Senior Officer, you’ll be right at the heart of Napier out on the streets, in the CCTV room, and alongside your team helping create an environment where people feel safe, supported, and respected.

You’ll bring experience and confidence to the role, but just as importantly, you’ll bring a steady, people-first approach. You’ll support the Team Leader, guide and mentor others, and step into more complex situations when needed. This is about leading by example, building trust with the community, and helping your team grow all while keeping things fair, consistent, and aligned with how we show up as a Council.

Te Āheinga - The Opportunity

• Be a visible and trusted presence across Napier, supporting safe, welcoming public spaces

• Take on a senior role that blends hands-on work with mentoring and guidance of others

• Lead by example during patrols, supporting consistent and fair parking enforcement

• Play a key part in responding to more complex or sensitive situations in the community

• Contribute to continuous improvements across processes, systems, and day-to-day operations

• Work across a varied environment including patrols, public engagement, and CCTV monitoring

He kōrero mōhou - About You

• Calm, level-headed approach with the ability to make sound decisions under pressure

• Experience in enforcement, community services, security, or a similar field

• Confidence in supporting and mentoring others to build capability and consistency

• Strong interpersonal skills, with the ability to engage respectfully across all situations

• Practical mindset with the ability to balance compliance, safety, and customer experience

• Reliable, adaptable, and comfortable working across a rotating roster, including evenings and overnight shifts

Ngā painga mōhou - What we Offer

• 5 weeks' annual leave after 2 years service

• Discounted health insurance work scheme + Eye test subsidy

• Retailer discounts + study assistance

• Employee Assistance Program (OCP)

• Quarterly values awards + Birthday vouchers + Social club

• Free flu vaccinations (annual)

• Ka Awatea Cultural program + NCC Kapa Haka

• Te Reo Māori language classes

This is a permanent full time position, across any 5 days as rostered (over 7 days an including public holidays)

The annual salary package for this role is between $79,091 - $93,048 (including KiwiSaver) with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

– Senior Parking & Napier Assist/ Awhina Tangata Officer