Job Description

Overview

Microsoft Industry Services Delivery helps customers realize their mission and AI Frontier objectives by responsibly applying AI to transform work, accelerate innovation, improve productivity, and achieve measurable business value. Our global team of architects, consultants, support professionals, sales, and business leaders helps customers maximize technology investments by integrating adoption with organizational and operational change management, moving from deployment to sustained business outcomes.

Within Microsoft Services, the Adoption Change Management and Service Management Practice (ACSM) delivers organizational change services that drive leadership, IT, and end-user adoption across Microsoft platforms, solutions, and services.

We are looking for a Senior Organization Change Manager to join our ACSM team. This role leads or contributes to AI-enabled organizational and operational change engagements, supports practice development and delivery excellence, and helps customers achieve measurable outcomes such as adoption, productivity gains, ROI, cost optimization, market share impact, and KPIs met or exceeded.

Responsibilities

The Senior Organization Change Manager will lead change strategy, stakeholder alignment, adoption planning, and value realization across complex Microsoft engagements, including AI-enabled transformation programs. Core responsibilities include:

• Lead organizational and operational change strategy for Microsoft technology and AI solution implementations.
• Assess change readiness, stakeholder impact, business process change, and organizational capacity for change.
• Secure executive alignment and engage impacted business, IT, leadership, and user groups.
• Develop adoption, communication, training, feedback mechanisms, and sustainment plans aligned to client culture and business rhythm.
• Define and report value measures such as productivity gains, ROI, cost reduction or avoidance, market share growth, experience improvements, and KPIs met or exceeded.
• Lead, mentor, and coach Microsoft and client change teams while aligning the program delivery to quality, margin, customer satisfaction, risks, and expectations.
• Support ACSM architects and consulting specialists in scope, sizing, pre-sales, and delivery coordination as needed.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business
• OR equivalent experience.

Additional or Preferred Qualifications

• Master’s degree in Anthropology, Organizational Development, Psychology, Business, or related field, or equivalent work experience.
• Advanced change management certification preferred, such as Prosci and/or ACMP Master.
• 10+ years of experience in management consulting, technology implementation, organizational change management, or related fields, including global engagement delivery.
• Demonstrated ability to communicate effectively with technical and business leaders and work across diverse industries.
• Strong understanding of how people experience change; Prosci ADKAR experience and Spanish, French, or Portuguese language skills preferred.

Technology Consulting IC4 - The typical base pay range for this role across Canada is CAD $105,400 - CAD $169,400 per year.

Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Technology Consulting IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 105,400 $ CAD à 169,400 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.