Position
Title:
Senior Order Specialist

Base Salary:
$52,500
to $87,500 annually DOE

Benefits:
Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The Senior Order Specialist
(ASR and LSR) will be a key part of the ordering team responsible for Access
Service Requests (ASRs) and Local Service Requests (LSR). The Order Specialist
(ASR and LSR) oversees the flow of the order by tracking it from submission to
completion. The Order Specialist (ASR and LSR) monitors the pace of the order
through each requisite department and facilitates the expedition of installed
orders. The Senior Order Specialist (ASR and LSR) is the carrier’s primary
point of contact from submission to completion of orders and acts as direct
liaison between the customer (carrier and end user), and internal departments.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

·
Day-to-day
order operation
of
ASR
and
LSR
Order processing,
including
but
not
limited
to
the
following:

o
Review
all
ASRs and
LSRs
for
comprehensiveness.

o
Determine if the information
is correct, complete, and accurately describes what the customer is ordering by
validating required data fields using industry standard guidelines (i.e.,
NC/NCI decoder)

o
Interface directly
with
customer
to
resolve
discrepancies
between
request on
ASRs
and
LSRS

o
Issue
orders
in
appropriate provisioning
system
M6.

o
Determine tariff
that
is
applicable.

o
Translate
ASR
data
codes
into
recognized
USOCs
and
terms.

o
Based on appropriate tariff,
create layout of circuits ordered, complying with high-capacity hierarchy, to
determine billable components

o
Establish appropriate
non-reoccurring and reoccurring charges for each order based on the
corresponding tariff or individual customer contract.

o
Interface with
customers with
updates
on
order
status
and
resolve
questions
or
issues.

o
Proactively
advise
customers of
delays or changes
pursuant
to
available
facilities in
area.

o
Coordinate
the
escalation
of
orders.

o
Provision
network
builds for
new
carriers
and expansion
of existing
networks.

·
Performs
other duties as required to support the business and evolving organization
.

Required Qualifications:

·
Bachelor’s
degree in Communications, Management of Information Systems, Engineering, Math,
Science discipline, or equivalent combination of education and experience

·
Minimum of Seven (7) years of Telecommunications (ISPs, MSOs &
Telcos) experience

·
Minimum of three (3) years of Commercial customers order operation or
billing support management experience.

·
Strong attention to detail and problem-solving
skills

Preferred Qualifications:

·
Knowledge with services such as DS0, DS1, DS3, Optical services, Layer 1
and Layer 2 Ethernet, Switched Access, UNE, ATM, Frame Relay, etc.

·
Knowledge of ASOG (Access Service Ordering Guidelines) and LSOG (Local
Service Ordering Guidelines).

·
Understanding of the VFO, DPI and M6 systems. Access and Local Product
& Service knowledge.

·
Experience with Fiber, Ethernet, TDM/SONET networks technology &
protocols

·
Ability to provide excellent customer service.

·
Excellent written and verbal communication skills across all levels
(team members, peers & senior management).

Knowledge, Skills, and Abilities:

·
Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.

·
Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·
Strong
verbal and written communication, attention to detail, and organizational
skills.

·
Ability
to work within critical deadlines.

·
Ability
to adjust to rapidly changing priorities and schedules.

·
Ability
to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.