Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed This role offers a unique opportunity to own process compliance and business continuity for international Order Management operations, ensuring high service levels, strong governance, and operational resilience. As part of the Service Excellence team, you will directly contribute to improving customer experience, safeguarding quality, and enabling sustainable business growth across markets.

The role sits within the Diabetes Customer Service and Supply Chain organization and operates in a highly international setting. You will work in a hybrid model, with your office location based at the Center of Expertise in Warsaw, collaborating closely with global stakeholders to support standardized processes, audits, and continuity planning across regions.

Responsibilities may include the following and other duties may be assigned:

• Ensure process documentation across order‑to‑delivery and invoicing processes is accurate, complete, and maintained to quality standards
• Own, create, review, and maintain SOPs (standard operating procedures), work instructions, and related quality documentation for B2B and B2C processes
• Establish and monitor process controls and KPIs to drive consistent execution and compliance
• Prepare for and support internal and external audits, ensuring documentation readiness and managing findings through closure
• Develop, maintain, and test business continuity and recovery plans for critical Order Management activities
• Proactively identify operational risks and implement mitigation strategies to minimize the impact of disruptive events

Required Knowledge and Experience:

• Bachelor’s degree
• Minimum 4 years of experience in process quality and compliance within order management environments
• Strong understanding of OTD&I processes across B2B and B2C business models
• Proven ability to influence, communicate, and engage effectively with diverse stakeholders
• High attention to detail with demonstrated accuracy, organization, and reliability
• Fluency in English

Experience with SAP ERP (Enterprise Resource Planning) systems ECC or S/4HANA , CRM platforms such as Salesforce, or ICE, exposure to Agile project management (Scrum), or background in the medical device, healthcare, or pharmaceutical industry is considered an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 152,320.00 PLN - 228,480.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here