Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.
Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale.
As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience.
You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community.
We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally.
The job description is simple: you set the vision, make the hard calls, and own the outcome.
Here are some examples of past missions that you could lead:
Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.
Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy.
Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.
You have at least 10 years of professional experience in Operations management or entrepreneurship
You are fully fluent in English and Spanish or French or Dutch
You have a high level of structure and strong analytical skills (including Sql fluency for data analysis)
You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact)
You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions
You make hard prioritization calls with partial information and manage key external partnerships autonomously
You are a thought leader and implement innovative uses of AI and automation across crews
You are a strong mentor: you make the people around you better, and you drive significant community impact
For this role we are looking to hire within the E-F level range based out of France, Belgium or Spain.
If you're excited about this opportunity but don't check every box, we'd love to hear from you Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
🙌 Perks & Benefits Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
🤘 A strong culture People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Alan is the health partner that insures, prevents, and supports daily.
Founded in 2016 and the first new health insurance player approved in France since 1986, Alan quickly became an essential health partner.
Offering a unique service focused on prevention and physical and mental well-being, Alan uses technology to simplify access to care.
In addition to its insurance offering, Alan provides innovative services like personalized prevention plans, a virtual clinic accessible 7/7, an online optical center, and many ongoing innovations.
These services achieve an exceptional customer satisfaction level (NPS of 68).
More than 710,000 members use Alan across 33,000 companies of all sectors and sizes.
With over 600 employees, Alan operates in France, Spain, Belgium, and Canada.
