Job Description

About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

Position Overview

The Senior Operations Training Manager is responsible for delivering high-quality, consistent training experiences for the JETSET franchise network and supporting the ongoing development, refinement, and maintenance of the programs and resources behind them.

This role serves a dual purpose: creating dedicated ownership for the execution of franchisee-facing Operations training while providing additional capacity to build, improve, and maintain the programs and resources that support those experiences.

The Senior Operations Training Manager will own the delivery of core Operations training programs hosted through the Regional Training & Support Centers (RTSCs), including Operational Readiness Training (ORT) and Franchise Business Orientation 2, while also leading and supporting additional RTSC workshops and development experiences for the franchise network as needed.

Beyond training delivery, this role is responsible for understanding and measuring the effectiveness of the programs within their scope. The Director of Operations Programs & Development will establish measures of success in partnership with the Senior Operations Training Manager, who will be responsible for evaluating program performance and participant feedback, identifying trends and opportunities, and regularly bringing forward findings, recommendations, and proposed next steps to the Director.

Between formal training sessions, this role will partner closely with the Director of Operations Programs & Development to strengthen existing programs, maintain training resources, incorporate learnings from live delivery, and support new franchisee-facing learning initiatives as business needs evolve.

This is a highly collaborative and hands-on role for someone who is equally comfortable facilitating in the room, evaluating the effectiveness of the experience behind the scenes, and using data and insights to help turn evolving business needs into scalable training solutions.

Key Responsibilities

Accountable For

What This Role is Not Responsible For

What You Need to Be Successful

Key Attributes

Requirements

Travel & Onsite Requirements

This is a hybrid role requiring regular on-site presence at an assigned JETSET office or Regional Training & Support Center (RTSC), typically 3–4 days per week when not traveling.

The role currently requires up to 40% travel between RTSC locations and other JETSET markets to support training delivery, workshops, and program development. This travel requirement will likely settle closer to 20% after the initial 6-8 months.

As JETSET continues to grow, on-site expectations, travel frequency, and assigned locations may evolve based on business needs, team structure, and training priorities. Flexibility to accommodate these evolving requirements is essential to this role.

JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.