How will you make an impact?

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters.We'resharing ourexpertiseand technological advancements with customers, helping them make the world a better place - whetherthey'rediscovering a cure for cancer, protecting theenvironmentor making sure our food is safe.

Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both.

We’re looking for people who havestrong communicationand language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions.

As a SeniorOperationsSupportSpecialistcolleaguein the Dispatch department, you will be a part of a diverse team that speaks over6languages andbuilda friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting,communicating withB2Bcustomersover thephoneand via emailwhereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest,the Dispatchteam providesthe followingsupport,in a nutshell

• First Point of Contact Customer supportto B2B clients

• Internal support to Thermo Fisher partners and the field engineering team

• Delivers professional service and excellence in a high-volume diverseworkenvironment

Whatweoffer?

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued

• Learning opportunitieslike (inhousetrainingslanguage courses) or other development opportunities to flourish your career or thrive your personality.

• If you join, you could include yourself into our supportive and caring social communities and networks

• Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model

• Yearly Incentives,performance-based bonus program

What will you do?

• Acting as First Point of Contact for our customers and providing efficient solutions to theirconcerns, dealing with queriesmainly viaemail (90%) and phone (10%)withBusiness-to-Businesscustomers(B2B)

• Dispatchingemails to theaccurateinternal departmentintimelymanner

• Create and assign tickets in the ticketing systems

• Create quotationsin the ticketing system and/or in SAP

• Maintain customer databases

• Create andmaintainequipment record

• Cross supportis essentialwithinteams

How will you get here?

• Minimum2+yearsofcustomer service experience is preferred

• Preferred Fields of Study: Business Administration, Science, or related field

• FrenchC1 level (written and spoken) andstrong written and verbal communication skills in English

• Competent Microsoft Office user

• Experience with ERP systems and CRM platforms

• Strong written and verbal communication skills

• Ability to handle complex customer requirements and manage escalations professionally

• Consistent record of meeting performance metrics and service level agreements

• Good problem-solving skill and result oriented demeanor

• Display attention to detail and accuracy in the workplace

• Good organizational skills and the ability to prioritize effectively

• Willingness toparticipatein cross-training and support activities as needed

• Capacity to work independently and handle ambiguous situations

• Ability to develop andmaintaineffective relationships with internal and external stakeholders

• Demonstrated judgment and diplomacy in customer interactions

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier,cleanerand safer.
Please alsojoinour Talent community and get more information about the great opportunities in the future.

For more information, please visit www.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminatebased onrace, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,disabilityor any other legally protected status.