Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Operations Support Officer, you will support the daily activities for ongoing compliance reviews that meets & exceeds regulatory expectations in AML KYC and other areas relevant to today’s heightened regulatory climate. You would provide support to fellow analysts, ensuring production objectives and performance standards are met in compliance with Ongoing Customer Due Diligence.

You will also play a key role in the overall strategic direction of the Bank and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Quality Assurance, Sales, and Solution Teams.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work schedule: Flexible to work in any shift

What will your day look like?

As a Senior Operations Support Officer, you will:

• Proactively solve issues and implement preventative fixes.
• Manage customer expectations and keep them regularly updated.
• Coordinate with stakeholders and resolve concerns quickly.
• Deliver error‑free customer files on time and maintain accurate records.
• Ensure all work complies with policies and regulations.
• Review workflows and drive process improvements.
• Support the team, work independently, and build strong collaborations.
• Identify risks, escalate when needed, and ensure training is up to date.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 5–10 years of strong financial services, AML/KYC, regulatory compliance, and QA expertise, including SME experience across all risk levels and client types.
• Deep knowledge of OCDD/Periodic Review & CDD processes, global regulations (FATCA, CRS, Dodd Frank, EMIR, MiFID), and KYC workflow tools.
• Proven ability to meet KPIs/SLA targets, ensure audit‑ready quality, and maintain full compliance with policies and KOP updates.
• Strong project management skills with the ability to lead multiple priorities in a fast‑paced, high‑pressure environment.
• A controls‑focused, detail‑oriented mindset with excellent analytical, problem‑solving, time management, and numerical skills.
• Ability to drive process improvements, enhance automation, and support technology‑enabled solutions.
• Experience training new hires, partnering with stakeholders, and ensuring operational excellence.
• A motivated team player with a solution‑oriented attitude, strong work ethic, and commitment to long‑term contribution.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ You can apply for this role by visiting ANZ Careers and searching for reference number 111645.

Job Posting End Date

23/03/2026 , 11.59pm, (IST)