You want a job that helps bring efficient and accessible transport services to millions of people.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
Join our Light Rail & Ferry Contracts Partnerships team, where you will support the delivery of safe, reliable and customer-focused light rail services across Sydney, working closely with operators and key stakeholders to monitor performance, respond to operational issues and improve service outcomes.
Your operational expertise will contribute to the management of service delivery, incidents, assets, environmental requirements and transport arrangements for major cultural and sporting events. You will use operational and performance information to identify emerging risks, address service issues and support continuous improvement across light rail operations.
You will:
This is a permanent, full-time position offering hybrid working options from our Elizabeth Street Sydney office. Due to the nature of this role, the successful candidate will be required to attend site locations across Sydney on occasion.
For more information on this position and business unit, view the role description and information pack.
You are an experienced operations professional with a strong understanding of service delivery, performance management and incident management within a public transport or similarly complex operational environment. Your ability to monitor live operations, identify emerging issues and coordinate effective responses enables you to support safe, reliable and customer-focused services.
Your analytical skills allow you to interpret operational and performance information, identify trends and risks, and prepare clear recommendations for senior leaders and stakeholders. You are comfortable working with detailed service and asset performance data and can translate your findings into practical actions that improve operator performance and customer outcomes.
You are a confident communicator who can build productive relationships with transport operators, government agencies, industry representatives and internal stakeholders. Your collaborative approach helps you work through competing priorities, address performance concerns and maintain momentum when managing complex or sensitive operational matters.
Your experience includes working with service providers or operators to monitor performance standards, resolve service delivery issues and support continuous improvement. Your exposure to contract management, commercial requirements or public sector governance will be valuable, although your operational experience and understanding of service delivery will be central to your success in the role.
You are proactive, resilient and comfortable operating with autonomy when managing day-to-day priorities. Your relevant qualifications or equivalent industry experience may be in business operations, transport operations, procurement, contract management, commerce, law or economics, and you have a willingness to travel when required.
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Applications close 11:59 PM Tuesday 10 November 2026
For more information about this role, please contact ELLA.SCOTMAN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
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