Job Description

Senior Operations Manager

📍 Location: Woomera, SA

About the Role

The Senior Operations Manager supports the delivery of Living and Working Services (LWS) across site, ensuring operations run safely, efficiently and in line with contract requirements.
Reporting to the Living and Work Services Manager, this role provides day-to-day operational leadership, supports performance across service lines and ensures Defence expectations are consistently met.

Key Responsibilities

• Lead the safe, compliant and efficient delivery of all site operations
• Ensure consistent achievement of contractual KPIs and Defence expectations
• Drive workforce performance, capability and accountability across site leadership teams
• Optimise labour utilisation and operational costs in line with budget requirements
• Maintain strong operational oversight through visible leadership and site presence
• Manage operational risk, including safety, compliance and service delivery
• Build and maintain strong relationships with Defence and key stakeholders
• Oversee planning and delivery of operational requirements, including functions and site demand
• Champion continuous improvement across service delivery and team performance
• Ensure effective governance through accurate reporting, financial oversight and operational controls

Skills & Experience

We’re looking for someone who brings:

• Strong leadership capability with a hands‑on approach and high operational standards
• Proven experience managing multi‑service operations in a complex, high‑demand environment
• Ability to build effective working relationships with Defence, clients and operational teams
• Solid understanding of labour management, rostering and cost control
• Strong awareness of safety, compliance and risk in a live site environment
• Confident decision‑making with the ability to identify issues early and implement practical solutions
• Clear, influential communication skills across all levels
• Ability to manage competing priorities and adapt to changing operational requirements

Special Requirements

• Ability to meet the physical demands of the role and respond to emergency protocols
• Comfortable liaising with clients, staff and meeting strict deadlines
• Ability to work effectively with technical staff, subcontractors, senior military officers and client representatives
• Must be able to obtain and maintain an AGSVA Security Clearance
• Australian Citizenship is essential

Why Join Us?

This is an opportunity to play a key role in supporting Defence capability while leading high‑impact operations in a fast‑paced environment. You’ll be part of a team that values safety, service excellence and continuous improvement.