Job Description

Hornblower is seeking a Senior Operations Manager for our Seaward Services operation in Norfolk VA.

About the Opportunity:

This role functions at the Naval Surface Warfare Center, upon award of contract. The Senior Operations Manager oversees functional operations related to vessel support, logistics, equipment readiness, asset tracking, and waterfront mission execution. Coordinates personnel, schedules, and workflow across operational teams. Ensures compliance with safety, environmental, and reporting requirements. Manages daily tasking, resource allocation, and performance tracking. Supports operational planning, forecasting, and mission support activities. Interfaces with Government and contractor leadership to ensure smooth operational execution.

Essential Duties & Responsibilities:

• Oversee operational workflows supporting vessel readiness, logistics, and task execution.
• Coordinate personnel assignments, schedules, and daily operational priorities.
• Monitor performance, equipment availability, and mission support timelines.
• Ensure compliance with safety, environmental, and quality standards.
• Provide operational reporting, data tracking, and performance metrics.
• Support planning for missions, maintenance periods, and operational events.
• Identify gaps in support resources and recommend corrective actions.
• All other duties as assigned.

Requirements & Qualifications:

• High School Diploma or GED equivalent.
• Minimum of five (5) years of experience in operations management.
• Experience in Microsoft Office Suite or similar software.
• Project Management Professional (PMP) certification; must possess and maintain.
• Minimum of two (2) years of experience managing personnel on a contracted effort valued at $500K per year or more.
• Minimum of two (2) years of experience leading a team of skilled technical and support personnel.
• Proficiency with Microsoft Office Suite or similar software.
• Strong leadership, team-building, and personnel management skills.
• Ability to interpret operational plans, workflow diagrams, and technical documentation.
• Excellent written and verbal communication skills for coordination with Government and staff.
• Strong problem-solving abilities and ability to make operational decisions in time-sensitive environments.
• Authorized to work in the United States.
• Ability to obtain and maintain a U.S. Government security clearance.

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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