Job Description

Senior Operations Manager – Digital Workplace (Technology)
Location: Cape Town (Onsite)
Salary: Market-related

About the Client
Our client is a leading global organisation specialising in data, analytics, and digital operations. They partner with major enterprises worldwide to drive transformation, enhance performance, and deliver innovative business solutions.

About the Role
This is a senior leadership role responsible for the end-to-end management of IT operations across key client accounts. The successful candidate will ensure seamless service delivery, drive operational excellence, and lead continuous improvement initiatives.

You will play a critical role in managing large-scale operations, collaborating with global teams, and aligning IT services with business objectives to support growth and efficiency.

Key Responsibilities

• Take full ownership of IT operations across key client accounts
• Lead IT service delivery, ensuring SLA adherence and high performance
• Conduct regular service and operational reviews with stakeholders
• Drive continuous improvement initiatives to enhance productivity and optimise costs
• Ensure compliance with internal policies, client requirements, and information security standards
• Act as the primary liaison between clients and internal delivery teams
• Oversee incident management, including tracking major incidents and improving resolution processes
• Manage day-to-day operations, including site engagement, asset management, and service standards
• Lead project management activities such as new implementations, transitions, and site setups
• Collaborate with global teams across regions to ensure consistent and effective service delivery

Qualifications and Experience

• Relevant degree required; postgraduate qualification advantageous
• 12 to 14 years’ experience in IT operations or service delivery within large-scale environments
• Proven experience managing end-to-end technology operations
• Strong technical knowledge of networking, systems, voice, and business applications
• ITIL or other IT service management certifications advantageous
• Experience with project management methodologies and tools
• Strong stakeholder management and communication skills across all levels
• Solid understanding of enterprise IT operations and business processes
• Proficiency in Microsoft Office, including Project and Visio
• Experience managing large-scale user environments
• Exposure to implementations, transitions, and greenfield environments beneficial