Job Description

Join our operations network and help deliver millions of packages to customers every day. As an Operations Manager, you'll lead and develop a talented team while driving meaningful improvements in safety, quality, and efficiency through data-informed decisions and collaborative problem-solving.

Key job responsibilities
- Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed
- Lead large-scope projects with site and regional impact, partnering with other leaders to balance workload and drive results
- Build and execute productivity plans by conducting forecast reviews, determining productivity requirements, and collaborating with colleagues to optimize operations
- Manage safety, quality, productivity, and customer delivery commitments through data-driven analysis and continuous monitoring
- Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet business objectives

A day in the life
In this role, you'll focus on leading and supporting your team through their shifts while maintaining our commitment to safety, quality, and on-time delivery. You'll spend time on the operations floor engaging with your team, reviewing performance metrics to identify improvement opportunities, and collaborating with colleagues across Safety, Engineering, Quality Assurance, and Human Resources to solve complex operational challenges. You might conduct a forecast review in the morning to determine productivity requirements, lead a project meeting with regional partners to address a workflow bottleneck, and then spend time coaching team members on best practices. Your work spans across our operation's three major components—first mile, middle mile, and last mile—ensuring that customer orders move smoothly from warehouse to doorstep.

About the team
We are a network of operations professionals dedicated to delivering exceptional service to our customers every single day. Our team values collaboration, continuous improvement, and supporting one another to achieve our shared goals. We work together across multiple functions—from frontline operations to regional leadership—to solve problems and drive innovation in how we move packages. You'll join a group that is committed to developing talent, fostering a safe and inclusive workplace, and building processes that work efficiently at scale. We're excited to welcome someone who shares our passion for operational excellence and our commitment to our customers and team members.

Basic Qualifications

- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in employee and performance management
- Experience leading large-scale programs/projects
- Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals
- Experience in English-language communication skills, both written and verbal

Preferred Qualifications

- Experience in performance metrics, process improvement, and Lean methodologies
- Experience with operations/supply chain
- Experience building and managing large and high performance teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.