Capital.com

Senior Operations Manager: AI Automation

Capital.com  •  Dubai, AE (Onsite)  •  1 hour ago
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Job Description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior Operations Manager: AI Automation to lead how Capital.com uses AI and automation across Operations, including Customer Support and FinCrime.

You will own the automation roadmap. That means deciding what to automate, sizing and ranking each opportunity, and then building, testing and rolling out the automations with the teams who use them. You’ll redesign processes so that AI handles what it does well, fixed rules cover what needs to be predictable, and people keep the decisions that need judgement. You’ll work closely with operational managers, control owners, Product and Engineering, and lead a team of one to two people.

Requirements

Requirements

Nice to have

  • Financial services, fintech, brokerage or payments background.
  • Automation in Customer Support, KYC or FinCrime/AML.
  • Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.
Capital.com

About Capital.com

Since starting our journey in  2016, Capital.com has been on a mission to  empower individuals worldwide with the knowledge, tools, and confidence to make better financial decisions. Our tech-first platform delivers exactly that to thousands of traders around the world - through powerful tools, transparent pricing, and education.

With over $100 billion in monthly trading volumes, regulated in five jurisdictions, and clients in over 180 countries, we’re one of the fastest-growing trading platforms in the world.

As we scale at speed, two things remain at the heart of our growth: our people and our culture. That’s why we invest in world-class teams who share a passion for building, innovating, and making markets more accessible to everyone.

Today, we’re 1,000+ people strong, working across 8 global offices—from London to Warsaw, Limassol to Dubai, and beyond. And we’re hiring. We’re looking for engineers, designers, and visionaries who thrive on challenge, value innovation, and want to redefine the future of trading.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Limassol Municipality, CY
Year Founded
2016
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