Job Description

Senior Operations Manager

Purpose of the Job

The Senior Operations Manager leads Coptic Orphans' operational functions: Facilities, Procurement, Asset Management, Business Process, and Data Processing, and sets the processes and practices that keep operational work consistent across every location. The role brings these functions together under one coordinated management and ensures the services the organization relies on are delivered reliably, consistently, and to a high standard across all locations. This role drives the continuous improvement of these functions and develops the managers who lead them, so that the organization's day-to-day operational needs are always met dependably worldwide and teams across Coptic Orphans can carry out their work without interruption.

Essential Functions and Responsibilities

Operational Management & Delivery

• Oversee the Facilities, Procurement, Asset Management, Business Process, and Data Processing functions, ensuring each delivers reliable, high-quality service to the teams that rely on it.
• Ensure each function is properly resourced, organized, and equipped to deliver dependable service.
• Track the performance of each function, identify issues early, and escalate significant risks or gaps to top leadership.
• Translate the operational priorities and standards into clear expectations for each function and its manager.

Continuous Improvement & Standardization

• Identify opportunities to improve the efficiency and quality of each function and lead practical improvements to how the work is done.
• Standardize processes and practices within each function across all country offices, so that service is consistent wherever Coptic Orphans operates.
• Support the adoption of new systems, tools, and AI-enabled solutions that modernize operational work, in coordination with the Technology function.
• Strengthen how the functions serve their internal customers, using feedback from the teams they support to raise responsiveness and service quality.

Team Leadership

• Lead, support, and develop the Office Operations Manager, Business Process Manager, and Data Processing Manager, setting clear expectations and holding them accountable for their functions' performance.
• Conduct regular performance reviews, give constructive feedback, and support the growth of the managers and their teams.
• Foster a culture of accountability, service, and continuous improvement across the functions.

Compliance, Continuity & Reporting

• Ensure the operational functions comply with organizational policies and relevant local requirements in each country, within the frameworks set by the Finance and Legal Affairs functions.
• Plan for business continuity for operational and facilities-related matters, helping ensure the organization can keep functioning through disruption.
• Maintain accurate operational records and provide regular, clear reporting on the functions' performance.

Required Education, Experience, Knowledge, and Skills

• Bachelor's degree in Business Administration, Management, or a related field.
• Master's Degree is a plus.
• Minimum 8 years of experience in operations, administration, or a related area, including at least 3 years managing teams, and ideally managing other managers.
• Proven experience overseeing multiple operational or administrative functions and delivering dependable, high-quality service to internal teams.
• Demonstrated ability to lead and develop managers, set clear expectations, and hold a team accountable for results.
• Track record of improving processes and raising the efficiency, quality, and consistency of operational work.
• Experience working across multiple locations or countries is an advantage.
• Strong organizational, prioritization, and problem-solving skills.
• Working knowledge across some of the following areas: facilities, procurement, process management, or data operations.
• Strong interpersonal and communication skills, with the ability to work effectively with teams across the organization.
• Demonstrated commitment to the mission, values, and vision of Coptic Orphans.

Travel and Working Requirements

• Typical office environment such as walking, sitting, typing, using office equipment, and occasional lifting of boxes or luggage during travel.
• Occasional domestic & international travel may be required.
• Working outside of the official hours and on weekends may be required.