Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Manages daily call center operations and reviews and analyzes reports, records and data to ensure that all quality, efficiency and productivity standards/targets are met.

• Coaches and develops employees to promote an understanding of the company culture, policies, procedures and goals.

• Plans and monitors budget objectives to meet and exceed corporate economic objectives.

• Forecasts and evaluates sales trends to identify and address project needs

• Directs and confers with employees to obtain information required for planning activities to facilitate successful implementation and execution of new processes and/or commitments.

• Directs the work of others, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work. Establishes priorities, set goals, and delegate in an appropriate manner to meet and exceed business goals and objectives.

• Promote an environment that ensures collaboration within all workgroups. Network with internal and external customers on a regular basis; cascades confidential and delicate information in a strategic and appropriate manner.

• Develops staff by monitoring, recognizing and developing their progress and performance. Communicate the value and role of staff, while providing them with a solid role model.

• Makes hiring decisions.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!