Job Title: Senior Operations Manager
Salary: £40,000 per year
Contract type: Permanent
Location: Office based in Southport
ABOUT US
MCL Medics is a UK-wide provider of occupational health, remote medical services and employee assistance programmes, trusted by employers across the country to keep their people safe, well and at work. We are growing, and we are strengthening how we run our operations to match.
THE ROLE
This is a new role at the centre of our growth. Reporting to the Chief Commercial Officer, you will take day-to-day ownership of operational delivery: health surveillance programmes, our onsite occupational health nurses, the team that books in our clients’ varied requests, and our staffing unit, MCL Resourcing. One person, overseeing end to end processes for performance, quality and client experience.
It suits someone who wants real ownership and the room to make a visible difference, in a business small enough for you to shape and busy enough to keep you stretched.
WHAT YOU WILL DO
Plan capacity and resources across teams, clinicians, equipment and client sites, so the right people are in the right place at the right time.
Directly lead and develop a team of managers and coordinators, while keeping our onsite nursing team under clear day-to-day operational management.
Own service performance against SLAs: turnaround times, quality, compliance and accurate billing.
Build cover and resilience into the operation, so delivery does not depend on any one person being available.
Continuous improvement across your processes: spot what could work better, design the fix and be empowered to make the change.
Maintain compliance processes across your scope of work, in accordance with GDPR and our ISO standards.
Be a key player, working closely with our leadership team to align on company goals.
WHO WE ARE LOOKING FOR
Proven operational management experience, ideally in occupational health or a similar regulated healthcare environment.
A natural logistics thinker: you see how people, equipment, locations and time fit together, you spot the bottleneck before it bites, and you enjoy solving the puzzle of complex delivery.
Dynamic and solution focused, and just as strong on delivering the solution as designing it. This is a hands-on role.
An excellent people manager who builds capable, motivated teams and is comfortable managing other managers.
Confident working alongside clinical leadership, without holding clinical accountability.
A full UK driving licence and the willingness to travel to client sites.
WHAT WE OFFER
25 days annual leave plus bank holidays, increasing to 28 days after 2 years service
Salary Sacrifice Pension Scheme
Life assurance
Access to same-day GP appointments and a second medical opinion
Enhanced sick pay
Employee Assistance Programme
Comprehensive career support and progression opportunities
APPLY BELOW!
The full job description is available for candidates on request.
At MCL Medics, people are at the heart of workplace health and wellbeing.
For over 20 years, organisations across the UK have trusted us as their occupational health provider, delivering tailored solutions that range from full remit of OH services, employee assistance programme (EAP) to remote and offshore medical support.
Our team of expert clinicians, counsellors, and wellbeing specialists work closely with employers across all sectors to keep their people safe, healthy, and supported. Whether it’s an occupational health assessment, a pre-placement screening, health surveillance or a confidential conversation with our counselling team, every interaction is handled with care, compassion, and professionalism.
We believe occupational health is about more than compliance, it’s about building healthier workplaces where employees can thrive and businesses can succeed. From energy and offshore industries to corporate and public sector organisations, our services are designed to protect people and strengthen performance.
That’s why our clients stay with us: they know we listen, we care, and we deliver.
