Job Description

Compensation: $85,000.00 - $95,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

The Operations Manager – Cabin Cleaning provides hands‑on leadership for a 24/7 aviation operations environment supporting a premier commercial airline at Boston Logan International Airport This role is responsible for leading multiple shifts of supervisors and front‑line team members to ensure aircraft cabin services are delivered safely, efficiently, and in full compliance with airline, regulatory, and company standards.

In this fast‑paced, flight‑driven operation, the Operations Manager oversees real‑time staffing, schedule execution, and operational adjustments across days, afternoons, and overnights in response to changing flight activity. The role requires a visible leader who can balance operational discipline with strong people leadership, maintain consistent communication with airline partners, and drive performance outcomes related to safety, attendance, productivity, quality, and on‑time service in a highly regulated airport environment.

Shift: RELIEF HOURS, (2 Days) 6am-2:30pm (1 Afternoon) 2pm-10:30pm (2 Overnights) 10pm – 6:30am and may include weekends

• Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call-offs are covered.
• Manage daily schedules and accommodate increased/decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (as required).
• Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
• Set positive, professional example for workforce.
• Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned

Supervisory Responsibilities:

• Oversee Supervisors and Front-Line employees

General Company Requirements:

• Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Minimum Requirements:

Education:

• An associate degree required. Bachelor’s degree preferred.
• Must gave a minimum of 3-5 years of supervisory experience in a service/customer-oriented environment
• Experience in cost estimating/pricing work required
• Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Experience:

• Previous management experience preferred.

Overall:

• Must be 18 years of age or older.
• Must work schedule as assigned.
• Valid Driver License

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com