Job Description

Senior Operations Manager

Department: Delivery Hub

Employment Type: Full Time

Location: Cyprus

We are looking for a Senior Operations Manager to own and scale core operational processes in our Courier vertical on multiple markets in Latin America, Africa, the Middle East and Asia.

This is a high-impact individual contributor role within a compact HQ Operations team, with broad ownership and autonomy. You will lead complex cross-functional initiatives, improve service quality and safety, and build sustainable operational processes while working closely with Product, Ops, Support, Analytics, Legal, and external partners.

If you enjoy solving messy operational problems, building structure from ambiguity, and taking responsibility end-to-end — this role is for you.

Key Responsibilities

• Own and improve end-to-end courier operations with a focus on service quality, reliability, and safety
• Define, maintain, and scale operational processes, standards, and SOPs
• Lead cross-functional initiatives across Product, Support, Safety, and other teams
• Analyze operational performance and drive data-driven improvements
• Own operational aspects of support and escalations for complex cases
• Manage onboarding, setup, and performance of external service providers
• Identify risks and operational gaps and ensure timely mitigation
• Tailor the solutions to regional specifics and regulatory requirements

Qualifications

• 5+ years of experience in Operations / Logistics / Delivery / Marketplace environments
• Strong ownership mindset and ability to operate independently
• Proven experience driving cross-functional initiatives without direct authority
• An analytical and process-driven approach to problem solving
• Strong communication and stakeholder management skills
• High level of English proficiency

Benefits & Conditions

• Stable salary and official employment.
• Health insurance.
• Hybrid work model and flexible schedule.
• Access to professional counseling services (psychological, financial, legal).
• Corporate discount programs.
• Internal training and development opportunities.
• Partially or fully funded external training courses.
• Full work equipment provided.